Forrester Webinar – Get the Retail CX Edge

Better CX, all around.

Gaining the retail CX edge

Topic:

Gaining the Retail CX Edge: How to Align Technology & Talent

Date & time:

June 14, 2022
1:30 pm – 2:30 pm ET

Save your seat

Retail leaders are facing an ever-evolving set of challenges and objectives, from improving CSAT, to increasing sale size, to reducing operating costs. While the questions you face as a CX, digital or contact center leader may be clear, the priorities and solutions often aren’t.

How do you convert your personalization efforts into revenue and loyalty?

How do you effectively meet the omnichannel expectations of today’s consumers?

Which channels do you prioritize and how do you connect them?

What tools can I provide my agents to make them happy and more efficient?

And how do I do all of this securely without affecting CX?

Join our featured panel of esteemed industry experts from Forrester, Microsoft and Nuance on June 14, 2022 to get their latest insights, real-world examples, and have your most pressing questions answered.

Save your seat

About the presenters

Brendan Witcher (guest speaker)

Vice President, Principal Analyst, Forrester

Brendan is an expert on consumer behavior and technology trends in the commerce engagement space. He is an authority on market developments and vendors that help deliver today's leading strategies and tactics in digital excellence.

Shelly Bransten

Corporate Vice President, Global Retail & Consumer Goods, Microsoft

Shelley leads Microsoft’s global retail vision and strategy with the goal to strengthen the company’s market position in the retail sector globally. Prior to Microsoft, Shelley was the SVP of Retail & CG at Salesforce, and the VP of Marketing at Gap, Inc.

Tony Lorentzen

Senior Vice President, Intelligent Engagement Solutions, Nuance Communications

Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI.

Want to reach 122,000+ retail executives with your own message? Get the media kit or contact us directly at advertising@industrydive.com.

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