Customer Service & the Evolving Social Landscape

Hey there,

Social customer care is becoming mainstream, but the key to quality customer care is remembering to treat every exchange like a conversation. And is there a better global conversation platform than Twitter?

We teamed up with Twitter to uncover new data and share advice about how brands can leverage Twitter to provide sincere and engaging customer care. Throughout this guide, we’ll discuss why Twitter customer care is important, how to learn from your audience and how to turn these insights into actionable connections.