Insight into retail’s reset in the wake of COVID-19

It has been a dynamic two years in ecommerce, as retailers scrambled to address pandemic-fueled consumer demand and mitigate accompanying fraud. But retail does not rest, and as such, the time is right for ecommerce leaders to re-evaluate their strategies and take a closer look at emerging post-pandemic retail trends.

Our annual State of Commerce Report explores the trends on the rise and sheds light on how retail leaders can successfully navigate the changing ecommerce landscape. Inside its pages, you’ll discover:

• An in-depth exploration of the new era of payments and guidance for retailers on how to optimize their payment stack to increase sales
• How ecommerce leaders can embrace the current “returns reckoning” (online returns up 10x since 2019) as an additional opportunity to interact with and retain customers
• How retailers can leverage marketplaces to familiarize consumers with their brand before driving consumers to their owned sites
• Why BOPIS and curbside pickup are no longer just nice to have, but a must for any successful merchant