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Social Media Today - The Modern Age of CX Messaging

 
 
 
What if your customers never had to listen to hold music again? That’s the future if Gen Z has anything to say about it.
 
The ways in which consumers expect to interact with brands is transforming – and fast. A key finding: the patience that customers had for long queues and hold times is no longer existent – and it’s even more pronounced among Gen Z. Instead, customers expect convenience and authenticity in customer service interactions – and they are finding new ways to reach businesses. 

Kustomer surveyed over 3000 global consumers to uncover new data about customer behaviors, the channels they’re using to reach businesses and the types of interactions they expect to have. 

Download now to learn: 
  • What a great customer experience looks like
  • How generational differences uncover the future of CX
  • Why modern messaging channels are the key to success
  • The social commerce opportunity for retailers 
  • What lies ahead in retail CX
 
 
 
 

NOW is the time to prepare for the future.
 
 
     
 

Want to reach 122,000+ retail executives with your own message? Get the media kit or contact us directly at advertising@industrydive.com.

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social commerce opportunity great customer experience modern messaging channels complimentary newsletter subscription full privacy policy customer service interactions

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