SRE Weekly - SRE Weekly Issue #356

This article takes the idea of “internal customers” to its logical conclusion, by treating the platform in the same way as a startup company.

  Adam Buggia — Sym

This article uses nifty probability formulas to show that blaming an engineer for an incident may well result in diminished reliability and efficiency.

  Dan Slimmon

Here’s a report on the CircleCI security incident at the start of the year. There’s some good stuff in there about not blaming the specific engineer whose device was attacked.

  Rob Zuber — CircleCI

A hot take on how not to measure your incident response process.

  Fred Hebert — Honeycomb
  Full disclosure: Honeycomb is my employer.

eBay’s notification platform team built a fault-tolerant, resilient system by injecting faults in the application level.

  Wei Chen — eBay

This one succinctly sums up why I haven’t covered the NOTAM outage much yet.

If a small mistake was sufficient to take down a complex system, then our systems would be crashing all of the time.

  Lorin Hochstein

Don’t you love when merely running strace fixes the problem?

  Oren Eini

This air accident seems at its face to be a clear-cut story of negligence. There’s far more to it, and the author goes into detail on why blaming the captain can damage air safety industry-wide.

  Admiral Cloudberg