Morning Brew - ☕ Counting the costs

Why CPG prices just keep climbing.
March 10, 2023

Retail Brew

Twilio Segment

Something to chew over this weekend: Keebler Country Style Oatmeal Cookies are prominently promoting on the front of current packaging that they contain “No High Fructose Corn Syrup.” But on the ingredients list on the back of the package you’ll never guess what’s listed following raisins. (Hint: rhymes with “why glucose torn stirrup.”) A company spokesperson told Consumer World this was “a printing error.” We have another theory: elfin magic.

In today’s edition:

Erin Cabrey, Andrew Adam Newman

CPG

It’s the climb

Price stickers layered on top of one another Dianna “Mick” McDougall, Photo: Getty Images

They say “what goes up must come down,” but as CPG prices continue to climb, it seems like it’ll take more than gravity to drag them back to Earth.

Over the past few years, prices have soared as companies passed on inflated supply-chain expenses from the pandemic and the war in Ukraine to consumers. January’s Consumer Price Index revealed a 0.5% price jump in January, with food at home prices up 0.8% month over month and 11.3% year over year. Other CPG categories didn’t fare much better. Personal care products, for example, were up 7.1% for the year and 0.3% for the month.

  • Procter & Gamble just raised prices again last month, and Coca-Cola said it also planned more hikes this year. Unilever CEO Alan Jope noted to CNBC that the company was “past peak inflation but not yet at peak pricing.”

While some persist, many supply-chain issues have begun to ease, and several companies that have raised prices are also touting strong earnings. On its fourth quarter earnings call, Mondelez CEO Dirk Van de Put said the company saw a “record year” in profit dollar growth. General Mills last month raised its profit forecasts, while Kellogg reported a 12% year over year sales increase for Q4.

Despite this, shoppers are still faced with elevated prices, and even some retailers are getting frustrated. So how and when will prices finally come back down to Earth?

Need or greed: Justin Cook, US consumer products research leader at Deloitte, noted that many CPGs are still struggling with high input costs from energy to labor, but even as those ease, “prices go up faster than they come down.”

Keep reading here.—EC

        

TOGETHER WITH TWILIO SEGMENT

Double down on customer engagement

Twilio Segment

Rising customer acquisition costs have led many businesses to invest in an area with a reliable success rate: existing customers.

If you want to keep your current customer base long term, it’s time to double down on your customer engagement strategy. Need pointers to make that happen? Twilio Segment’s timely Customer Engagement Inspiration Guide can help.

Whether you’re a novice or a pro at this stuff, Twilio Segment’s inspo guide outlines 10 actionable ways to start or enhance your customer engagement strategy and explains why customer engagement is vital to your ’23 plans.

Work smarter, not harder. Download the guide here and keep your current peeps pumped.

TECH

Best foot forward

An animation shows a 3D scan of a pair of feet. Fleet Feet/Volumental

You’ve probably used a Brannock Device, even if you didn’t know what it’s called. Invented in 1925, it’s the gizmo that measures foot length and width. Although revolutionary at the time, and still popular in stores, more sophisticated measuring devices are challenging the device’s supremacy.

One gaining, in every sense, a foothold in shoe retail is a 3D foot scanner from Volumental, a Stockholm-based startup whose retail partners include Hoka, Red Wing Shoes, and New Balance.

To see one in action, on a recent morning I headed to an NYC Fleet Feet, the running store that has been using the devices since 2018 in its locations, which today number about 260.

And what I’d learn would be more than just the dimensions of my feet. Among the device’s biggest selling points are ancillary benefits, including capturing customers’ email addresses and reducing returns.

Foot traffic: Located on the second floor of The Shops at Columbus Circle, the bright, airy store commanded an apt view for a running store: the southwest corner of Central Park, near the New York City Marathon’s finish line.

There, Clarke Babcock, operating partner at Fleet Feet New York City, instructed me to remove my shoes and socks and roll up my pants to mid-calf. (I’ll pause while you catch your breath.) I stepped onto Volumental’s device, which resembles a bathroom scale, with pillars at the corners that help capture the scan.

“The Brannock Device is like the grandfather of the Volumental,” Babcock said. “It’s taking what the Brannock Device does, and...it blows it up, and it just gives you more information.”

Moments later, the scan was complete, and Babcock showed me an image of my feet on a tablet, looking as if they’d just been sawed off at the ankle.

Keep reading here.—AAN

        

TOGETHER WITH BOLT

Bolt

Checkout champs: Ready to see your conversions climb? With One-Click Checkout, customers can instantly check out with passwordless login on mobile and desktop. And easy checkout makes for happy, repeat customers. Learn more about how to create a seamless shopping experience with Bolt:

SWAPPING SKUS

Today’s top retail reads.

Unclear and present danger: How the US recall system makes products even more hazardous. “Our recall system itself is broken because there just aren’t good ways for consumers to find out,” said Teresa Murray, consumer watchdog at the US Public Interest Research Group. (Vox)

Dishing it out: “Rage reviews” on platforms like Yelp are on the rise, and sometimes the reviewers regret it. “There was that cathartic experience for about two to three minutes,” said Andrew Kiel, who slammed a Charlotte, North Carolina, wing shop on Yelp. “And then there was the kind of like, ‘Am I going to come across as a male Karen, as a Chad?’” (Marketplace)

Can’t-abis: Why voters in Oklahoma, which has comparatively liberal medical cannabis laws, rejected the retail sale of recreational cannabis. (Associated Press)

Brew to the rescue: Has your employee been clocking in an hour late and you’re not sure how to address it? The Brew’s Difficult Conversations at Work course can help you navigate those tricky discussions. Click here to get your team back on track.

Inquiring minds: Want to know more about the worlds of science, history, travel, and tech? Check out Curiosity Stream and browse the deepest collection of the best documentaries ever. Start watching with 25% off.* 

*This is sponsored advertising content.

WHAT ELSE IS BREWING

  • Gap announced Q4 sales fell 6% YoY in the wake of removing all Yeezy products from its stores.
  • Walgreens will lose its contract with the state of California over its decision to not distribute the abortion pill in 21 states.
  • Yeti recalled 1.9 million coolers and cases because of magnets that detach from them, posing a severe hazard to children if swallowed.
  • Build-A-Bear Q4 revenues rose 11.7% YoY.
  • Visa and Mastercard paused their decision to track gun-shop purchases after pushback from conservative groups.
  • 7-Eleven will close ~25% of its stores in Japan.

FRIEND OR FAUX?

Three of the stories below are real...and one is most definitely not. Can you spot the fake?

  1. Malaysia has its first reptile cafe where customers can play with snakes and lizards while ordering drinks.
  2. A rapper and a famed Michelin star chef have collaborated to create a peanut butter and jelly jar.
  3. A restaurant in Croatia has hired a robot chef that can whip up 70 different types of one-pot meals.
  4. A luxury brand in Italy is creating “unique accessories” made out of recycled tires.

Keep reading for the answer.

FRIEND OR FAUX? ANSWER

Luxury products made of tires just sounds like smart retailing to us, but that’s just one newsletter’s opinion.

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Written by Erin Cabrey and Andrew Adam Newman

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