Morning Brew - ☕ Same chip, different day

Do credit card chip shortages affect retailers?
March 16, 2023

Retail Brew

Bolt

Happy March Madness, everyone. This is a friendly reminder to fill out your bracket (we’re of course referring to Morning Brew’s greatest logo of all time bracket) but also we want to let you know that Pizza Hut’s throwing it back to the ’90s and selling mini basketballs as part of a promotion for the NCAA tournament. As we always say, “No one out-Retails the Brew.”

In today’s edition:

—Andrew Adam Newman, Katishi Maake, Matty Merritt

SUPPLY CHAIN

The waiting is the cardest part

A close-up photograph of a credit card that focuses primarily on the chip embedded in the front. Echoevg/Getty Images

Along with the metric system, celsius, and beans on toast, Americans were not what anyone would call “early adopters” when it came to equipping credit cards with chips.

“Chip-based credit cards are a decade old; why doesn’t the US rely on them yet?” asked an Ars Technica headline in 2014. Known as EMV—named for the three companies that created the standard: Europay, Mastercard, and Visa—the technology was invented in 1994 because magnetic strips are vulnerable to fraud, and at the time of that nine-year-old article, chip-enabled cards were common throughout Europe, Australia, and elsewhere.

Motivated by breaches, including hackers stealing credit card information from ~40 million Target customers in 2013, the US finally got on board:

  • Visa and Mastercard required retailers to have chip-card readers by the end of 2015, and that year the Aite Group projected that 70% of credit cards in the US would have chips.
  • In the 12 months that ended June 2022, chip-enabled cards were used for 85% of transactions in the US, according to standards group EMVCo data cited by the Washington Post.

Like automakers, credit card issuers face chip shortages, with some consumers waiting as long as eight weeks for a new card.

For retailers, the prospect of consumers having to rely on cash could sound concerning. But thanks to factors including the rapid growth of digital payments, the credit card chip shortage seems unlikely to be keeping any retail executives up at night.

Not in the cards: Sam Gazeley, an industry analyst for digital security at ABI Research, which is based in London, told us the wait for new and replacement cards has generally gone from about six to 10 business days to six to eight weeks. But that varies greatly depending on who issued your card because larger card issuers have the resources to pay suppliers extra for chips.

Keep reading here.—AAN

        

TOGETHER WITH BOLT

Customers 4 life

Bolt

Every biz wants to create lifetime loyalty among their customers, but how? Here’s the deal: It’s all about the shopping experience, particularly the account creation process.

And since 45% of online customers groan at signing up for *another* store account, you have an opportunity to build loyalty in a big way.

Bolt can help you transform one-time shoppers into lifelong repeat buyers. Their How to Create Lifetime Customers report has all the deets on what real shoppers want from their shopping experiences and how your brand can use accounts to promote loyalty.

Still skeptical about store accounts? Don’t be. They can give your biz valuable first-party data to use for future campaigns. Plus, they also give shoppers easy order tracking, personalized recommendations, and exclusive discounts.

Make customers come back ’til the end of time.

SUSTAINABILITY

Built to last

Carhartt jacket sitting on a rack for display Carhartt

Carhartt prides itself on selling workwear that’s created to last, but now it’s giving those products an even longer shelf life.

The Dearborn, Michigan-based company has partnered with re-commerce platform Trove to launch a resale program, Carhartt Reworked, that aims to reduce clothing waste.

How it (re)works: Reworked, which debuted March 1, accepts trade-ins of select Carhartt products that meet a certain criteria. Clothes must be less than 10 years old; must have an original MSRP cost of $50 or more; and fit into product categories such as outerwear, shirt jacs, bibs and overalls, hoodies, sweatshirts, and pants.

  • Customers exchange their gear for a digital gift card that can be used at the program’s dedicated website or any Carhartt store.
  • Products that are not eligible for trade-in based on their condition are recycled or donated.
  • The program is now piloted in six stores across the United States ahead of an expansion across all Carhartt retail locations slated for later this year.

Carhartt views Reworked as a natural “extension” of its model of providing long-lasting gear, with a sustainability edge tied in, Gretchen R. Valade, director of sustainability at Carhartt, said in a statement. “With the help of Trove’s expertise in circular business and re-commerce, we’re able to keep Carhartt products in use longer, out of landfills, and in the hands of people who need it,” she said.

Trove’s operating system helps Carhartt process trade-ins, and it distinguishes itself from marketplaces and peer-to-peer sites, claiming to provide “an opportunity to own the experience and engage with new and existing customers,” the company said in a statement.

  • Trove is the helping hand behind Canada Goose’s resale program, Canada Goose Generations, which debuted earlier this year.

Keep reading here.—KM

        

FOOD & BEV

No bones about it

Chicken nugget in a sea of boneless wings Illustration: Morning Brew, Photos: Getty

“Aimen Halim of Chicago filed a class-action lawsuit against Buffalo Wild Wings that accuses the restaurant chain of falsely advertising its boneless wings when they are allegedly just chicken nuggets,” writes Morning Brew’s Matty Merritt:

The lawsuit, filed last Friday, states that Halim believed BWW’s boneless chicken wings were actually deboned wings. If he had known the breast-meat truth, Halim claims he would have ordered something else, and therefore he’s suffered “financial injury.”

Read the whole story here on Morning Brew.

        

SWAPPING SKUS

Today’s top retail reads.

A budding industry: As of 2021, California is home to the largest legal cannabis industry in the world, and that has given way to some of the most upscale and opulent dispensaries and boutiques. (The Guardian)

Tech talk: For as long robots have existed, so have concerns about whether they’ll make humans obsolete, particularly in the workforce. But Walmart’s pushing back against that narrative, claiming technology empowers its workers. (Fortune)

Throw it back: It seems like we’ve been stuck in a timeline in which inflation has always been this high, but obviously that’s not the case. In fact, people are feeling nostalgic for the days when prices were cheaper—like, two years ago. (the Wall Street Journal)

Docs for days: The collection of documentaries on Curiosity Stream has every other streaming service beat. With countless topics and new shows added every week, there’s entertainment for every interest. Get 25% off your subscription.* 

*This is sponsored advertising content.

WHAT ELSE IS BREWING

  • Glossier tapped a new chief commercial officer.
  • The Home Depot has appointed an EVP of merchandising.
  • Dollar Tree has stopped selling eggs in its stores until later this year.
  • Denny’s introduced a new menu where customers can access deals through augmented reality.
  • Nike will stop using kangaroo skin for its shoes, following in the footsteps of Puma.
  • Gatik, a self-driving trucking startup, will double its workforce after striking a deal with Kroger.
  • Kellogg renamed its snacking unit Kellanova ahead of plans to split into two separate companies.

NUMBERS GAME

The numbers you need to know.

Tomorrow is a traditional occasion for Americans (and the Irish, and the Irish at heart) to indulge in a wee tipple, which means they’ll be spending $$$…but not just on booze.

Roughly 1 in 6 Americans, or 45 million people, shop under the influence of alcohol, resulting in $14 billion in purchases, according to Finders Drunk Shopper Survey of the most common purchases made while tipsy. Among them: shoes, clothes or accessories (47%), food (47%), gambling and cigarettes (34%), and streaming services or DVDs (are they still a thing?) at 25%.

  • Along age demographics, millennials are more likely to sip and shop at 33%, followed by Gen Z (28%). Both cohorts spend the largest percentage of their drunk purchases on shoes and apparel.
  • Only 8% and 2% of Gen Xers and baby boomers admitted to shopping under the influence of alcohol.

On the bright side—depending on your perspective—the average per person spend under the influence of $309 in 2022 is a significant decline from last year at $423.73, and an even greater drop from 2020 at $768.58. There wasn’t anything major happening in 2020, right?

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Written by Andrew Adam Newman, Katishi Maake, and Matty Merritt

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