Insider Finance - Business - Dark side of therapy apps

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April 20, 2023

Hello, Insiders. Matt Turner, editor in chief of business, here. Depression is a massive challenge that conventional mental-health care has struggled to tackle. Today’s big story centers on the dark side of the startups that believe tech can solve the world's most complex problems — including mental health.

Here’s what else we’re covering:

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The 113 most powerful people at Warner Bros. Discovery.

— Matt Turner

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THE BIG STORY

Therapy apps

Marianne Ayala/Insider

Despite being touted as the fix for the broken mental-health-care system, the tech-based mental-health industry has a dark side.

In the past year, reports have found that some of the most recognizable names in the industry such as BetterHelp, Cerebral, and Talkspace have repeatedly engaged in creepy and harmful data-sharing practices that treat people in need of help as prospective sources of profit.

For instance, Loris is a startup that used data generated from text conversations with people in distress to make "empathetic" customer-service software. The source of the data? Crisis Text Line, a nonprofit suicide-prevention hotline and the parent company of Loris.

Taken together, the reports reveal a dangerous cocktail of tech solutionism, abuse of consumer trust, and regulatory failure that puts highly vulnerable people at risk. And they raise important questions about the future of mental-health care and the role of technology in it.

READ THE FULL STORY HERE

TOP READS

Swift, Musk, & more

Octavio Jones/TAS23/Getty Images for for TAS Rights Management; Michael M. Santiago/Getty Images

Taylor Swift avoided signing a $100 million sponsorship deal with FTX. A lawyer suing celebrities, including Tom Brady and Stephen Curry, says Swift was the only one to ask about unregistered securities. More here.
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A look back on Elon Musk's middle-school humor. It's rare that the 51-year-old goes a day without cracking some kind of joke. From 420 jokes to marketing gag merchandise, here are some examples of Musk's humor.
We mapped out the 113 most powerful people at Warner Bros. Discovery. The company laid off hundreds of employees and slashed costs after Discovery acquired WarnerMedia. These are the most powerful people under CEO David Zaslav leading WBD film and TV studios, HBO, CNN, and more. See them here.
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Meta's latest layoffs. Thousands of Meta workers received early-morning emails about their employment status after layoffs hit workers in Facebook, Reality Labs, Instagram, and WhatsApp. Get the full story.
Gen Z work trouble. Nearly 75% of managers and business leaders in a recent survey said they find Gen Z more difficult to work with than other generations — and 12% of managers said they've fired a Gen Z employee in their first week of work. Here’s why.

TAKE A LOOK

Tiny homes

Mark Pankey

A Southwest Airlines pilot turned a catering truck into mobile tiny home. Mark Pankey bought a decommissioned aircraft-catering truck at an auction for $3,300. He then spent seven months converting it. See how he did it.

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This edition was curated by Matt Turner, and edited by Hallam Bullock, Lisa Ryan, Nathan Rennolds, Jensen Rubinstein, Shona Ghosh, and Jack Robert Stacey. Get in touch: insidertoday@insider.com.

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A Southwest Airlines pilot THE BIG STORYTherapy apps Gen Z work trouble harmful datasharing practices nonprofit suicideprevention hotline Michael M Santiago CEO David Zaslav leading WBD film Gen Z employee actionable highvalue news first orbital flight LOOKTiny homesMark Pankey Warner Bros Discovery conventional mentalhealth care SpaceX Starship launch former Facebook users Crisis Text Line mobile tiny home decommissioned aircraftcatering truck

Insider Finance - Business - Dark side of therapy apps

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