Console #173 - Interview With Martin of Zammad - open source helpdesk & customer support system
Console #173 - Interview With Martin of Zammad - open source helpdesk & customer support systemFeaturing Kanban CLI, Alexandria, and Zammad🤝 Sponsor - CodeSee.ioUnlock the power of AI code understanding with CodeSee. Get AI-powered answers for even the largest and most dynamic codebase questions. 🏗️ ProjectsBrowse through open source projects on OpenSourceHub.io, add your project to get more exposure and connect with other maintainers and contributors! kanban CLIcommandline ASCII kanban board for minimalist productivity hackers & managers language: Shell stars: 805 last commit: 2022 AlexandriaA minimalistic cross-platform eBook reader built with Tauri, Epub.js, and Typescript language: Typescript stars: 1176 last commit: 1 day ZammadZammad is a web-based, open source user support/ticketing solution. It lets you manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. language: Ruby stars: 3619 last commit: today Join thousands of other open-source enthusiasts and developers in the Open Source Hub Discord server to continue the discussion on the projects in this week's email! 🎙️ Interview With Martin of Zammad - open source helpdesk & customer support systemHey Martin! Thanks for joining us! Let us start with your background.
What is your favorite software tool?
Why was Zammad started?
How does Zammad work?
Why did you pick Ruby?
Where did the name for Zammad come from?
Who, or what, was the biggest inspiration for Zammad?
Are there any competitors or projects similar to Zammad? If so, what were they lacking that made you consider building something new?
What do you think about AI and automation in customer support?
Is Zammad intended to eventually be monetized if it isn’t monetized already? If it’s already monetized, what is your main source of revenue?
What are you most proud of?
What is the best way for a new developer to contribute to Zammad?
Where do you see the project heading next?
Want to join the conversation about one of the projects featured this week? Drop a comment, or see what others are saying! Interested in sponsoring the newsletter or know of any cool projects or interesting developers you want us to interview? Reach out at osh@codesee.io or mention us @ConsoleWeekly! |
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