SaaS Competitive Advantage Through Elegant LLM Feedback Mechanisms
Tomasz TunguzVenture Capitalist If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. SaaS Competitive Advantage Through Elegant LLM Feedback Mechanisms
Eliciting product feedback elegantly is a competitive advantage for LLM-software. Over the weekend, I queried Google’s Bard, & noticed the elegant feedback loop the product team has incorporated into their product. I asked Bard to compare the 3rd-row leg room of the leading 7-passenger SUVs. At the bottom of the post is a little G button, which double-checks the response using Google searches. I decided to click it. This is what I would be doing in any case ; spot-checking some of the results. LLM systems aren’t deterministic. 1 can be larger than 4 for an LLM. If an LLM produces a few spurious results, the user won’t trust it. In addition to saving me time, I can use a less-than-trusted system, benefit from the accurate portion of the response - which should keep me coming back - all while improving the system for the next time. It’s symbiotic. I wonder if it won’t become the dominant feedback mechanism for LLM-enabled apps, replacing the now ubiquitous but deeply amorphous thumbs up/down. |
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