Morning Brew - ☕ The grandparent trap

Razor targets grandparents with kids’ toy campaign.
October 10, 2023

Retail Brew

NewStore

It’s Tuesday, and buying booze probably isn’t top of mind. But according to Constellation Brands, consumers are taking more frequent trips to wine and spirit outlets, even as they pull back on the size of their orders. This could be a sign consumers are more cautious—or they just like hanging out at the liquor store.

In today’s edition:

—Andrew Adam Newman, Amanda Eisenberg

MARKETING

Senior centered

Ali Kermani (right) introduces the Razor Crazy Cart Shuffle on a July segment on QVC, where Jennifer Coffey (left) is a host. Ali Kermani (right) introduces the Razor Crazy Cart Shuffle on a July segment on QVC, where Jennifer Coffey (left) is a host. QVC/YouTube

For Ali Kermani, who joined Razor shortly before it introduced its ubiquitous scooter in 2000, and who serves as its VP of marketing, the idea began to germinate about eight years ago.

Kermani was in an independent toy store in Monrovia, California, where he lives, when he asked the person behind the counter to point out her favorite product, which turned out to be a non-motorized, pedal-powered go-kart.

“‘Grandparents love these,’” Kermani told Retail Brew he recalled her saying. The toy represented a “‘return to physical play’” and because “‘it’s not electronic, grandparents feel comfortable with it,’” the woman continued. “She’s like, “This is our No. 1 seller for grandparents gifting.’”

Kermani recalled that conversation earlier this year, as Razor was planning the (literal) rollout of its latest offering, a non-motorized version of its popular Crazy Cart, a go-kart that can spin in circles, called the Crazy Cart Shuffle. Here was a kid-powered toy that, he suspected, could light up boomers shopping for their grandchildren.

Keep reading here.—AAN

     

PRESENTED BY NEWSTORE

Take it from retail’s changemakers

NewStore

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There’s plenty more wisdom where that came from. Packed with 11 lessons for retail and IT teams that want to nail their goals on their omnichannel transformation journeys, rev up your revenue with priceless intel from industry changemakers as heard on the Endless Aisle podcast.

Grab your copy here.

STORES

Faster food

A two-story Taco Bell with multiple drive-thru lanes. Ucg/Getty Images

They call it fast food for a reason. So when it comes to how long it takes cars to get their order after they’ve pulled into a drive-thru lane line, chains are like Nascar pit crews, constantly analyzing every move to win the race.

And if there’s a Daytona 500 for drive-thrus, it’s the Intouch Insight Annual Drive-Thru Study, which for 23 years has measured the time it takes for leading quick-service restaurants to get orders into hungry motorists’ hands.

Readers, start your engines:

  • Among 10 top fast food restaurants ranked this year, the winner is Taco Bell, with an average wait time—measured from the time cars pull into the line until they get their orders—of 278.84 seconds, shaving 39 seconds off its average last year (317.89 seconds).
  • KFC, which won the gold last year, placed third with a total of 303.95 seconds, a feather over a second longer than it took last year (302.63).

Keep reading here.—AAN

     

STARTUPS

New kid on the block

A woman in a yellow sweater smiles Daye

Heating pad? Check. Ibuprofen? Check. CBD-infused tampon? Women and people assigned female at birth (AFAB) can now check that off their menstrual first-aid kit, as Daye, a UK-based gynecological startup, lands in the US.

Daye, a woman-founded company, rolled out its suite of services and products to US consumers this fall in the hopes of bringing pain relief to more people, founder Valentina Milanova said at a press event in Brooklyn on September 20.

Read the whole story here on Healthcare Brew.—AE

     

TOGETHER WITH INTUIT MAILCHIMP

Intuit Mailchimp

Sleigh your holiday season. Festive times are upon us, so that means it’s time to think long and hard about how you’re gonna reach your audience this season. The trick? You gotta stay relevant, and segmentation can help. Wanna know how? Peep our collab with Intuit Mailchimp for the scoop.

SWAPPING SKUS

Today’s top retail reads.

On the fence: Home Depot, like other retailers, says it is increasingly cracking down on organized retail crime; in one strange Florida case, it helped to catch a local pastor, who has been accused of serving as a middleman for a network of thieves (who has pleaded not guilty). (the Wall Street Journal)

New pot: A private equity firm has purchased Instant Brands—the company behind Pyrex and Instant Pot—which declared Chapter 11 bankruptcy in June. (Retail Dive)

Hope for the holidays: Adobe Analytics predicts holiday online sales will hit $221.8 billion, which would be up 4.8% from last year. (Women’s Wear Daily)

SOCIAL GATHERING

Retail marketing hits and misses from the past week.

Cowboy Crocs: Crocs Shoes last week unveiled what it’s calling “the most widely requested Crocs shoe designs in brand history”: a classic cowboy boot. The brand said customers have been asking for such a shoe for years, though some fans nonetheless expressed surprise that it actually went ahead with it. “Are you serious,” posted one Instagram user. “Y’all need to be stopped!” said another. The shoe is headlining Crocs’ annual month-long marketing campaign dubbed “Croctober.” (Crocs on Instagram)

Keeping it real: Back in May, hair-care brand K18 made a splash on social media after reaching out to TikTok user @thestephseries to help with a tear-inducing hair crisis. Now in that same spirit, the company is launching a new campaign called “Real People. Real Results,” that aims to highlight non-celebrities. As part of the campaign, K18 is giving eight regular employees the chance to share their hair journeys. (K18 on TikTok)

Emergency pizza: Domino’s is offering a free medium two-topping pizza through February 11 to customers who join its rewards program, and pitching the promotion as the answer to an “emergency situation,” such as a burned dinner or an unexpected visit from your in-laws. (Domino’s on Instagram)

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