What’s the best way to deal with an unwanted piece of clothing or accessory? Consumers have options—from regifting to probably just regretting the purchase—but more often than not, it’s returning the item. And retailers? Well, there aren’t many options as far as returns are concerned beyond just, well, dealing with it.

But that comes with a cost, not just for the retailer but also the environment. Per research cited by The New Yorker, the annual retail value of returned goods in the US is steadily nearing $1 trillion.

“All of that returned inventory has to go somewhere, and often, it simply cannot be restocked,” Tasha Reasor, SVP of marketing at Loop Returns, a returns management software that helps e-commerce brands, told Retail Brew in an email. She added that compared to other categories, returns have a larger impact on fashion brands as they “struggle with staying sustainable, in part thanks to consumer practices like bracketing (ordering more than one product with the intention of returning all but their favorite of the bunch).”

Keep reading here.—JS

Retailers are grappling with steep turnover rates—as high as 60%–70% annually and 75.8% for in-store retail employees.

Wondering how turnover became such a problem and what retailers can do to turn things around? So did Workday. They dug into the stats behind high turnover and mapped out how retailers can use digital tech to break the cycle of constantly recruiting, training, and hiring new workers.

They laid it all out in their latest report, Overturning turnover: Digital technology to help you reverse the great retail resignation. Check it out to learn about:

• the recent shift in workplace priorities
• how retailers can better meet the needs of their frontline teams
• choosing digital tools to build, engage, and retain a loyal, skilled workforce for years to come.

Get the full report.

Tanger Outlets now has its first post-pandemic outlet mall in Nashville. The shopping center will feature more than 60 brands, including digitally native companies such as Summersalt, and local concepts like TailGate Brewery and Prince’s Hot Chicken.

• The 290,000-square-foot space is currently 96% leased, and CEO Stephen Yalof attributed that figure to Tangers approach to this new outlet mall, which prioritizes a blend of shopping, experiential, and food and beverage concepts.
• Many open-air centers typically have a “racetrack design” that allows customers to shop the center around a loop, but Tanger Outlets Nashville is built around a central park where special events will be hosted and retailers can put on product displays.

“Our vision was going to be to create the shopping center of the future. And how are we going to do that?” Yalof said. “We are going to use customer information to inform the shopping center of the future. That means we listen, we say to our shoppers, ‘What are you looking for?’”

Keep reading here.—KM

Coca-Cola’s third quarter earnings were a bit sunnier than rival PepsiCo’s, and Coke’s volumes rose despite higher prices.

Coke’s net revenue rose 8% to $12 billion, while organic revenue was up 11%, leading the beverage giant to raise its full-year guidance for organic revenue growth to 10%–11%.

Global unit case volume increased 2%, but was flat in North America, with growth in soft drinks like Coca-Cola, Sprite, and Fanta, as well as juice and dairy beverages like Fairlife, while other bev categories declined. PepsiCo earlier this month reported a 2.5% dip in global volume, and a 6% volume drop for its North American beverage business.

Keep reading here.—EC