What to know before bringing AI, chatbots on board

This year, celebrate what your team is getting right | practice (split each time) | Putting all a thought leader's work in a single chatbot
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January 11, 2024
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Leading the Way
This year, celebrate what your team is getting right
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Boost the joy of those around you, be they your direct reports, peers, bosses or friends and family, by catching them doing something good and praising them for it, writes Ken Blanchard. Your praise should be more than a "nice job," Blanchard notes and must include specific details of what made their behavior great, a pause for them to enjoy the compliment and encouragement to keep it up.
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Put it into practice: Use this technique of praising good behavior on yourself, too, Blanchard notes. Even if you do something "approximately right," that's praiseworthy, Blanchard writes. "Now put your right hand on your left shoulder and your left hand on your right shoulder and give yourself a hug."
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Putting all a thought leader's work in a single chatbot
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Business leaders who've written endless speeches, papers, articles and books can tap AI to bring it all together in a searchable way for others. Executive coach John Baldoni followed in the footsteps of executive coach Marshall Goldsmith, hiring a company to design a Baldoni-filled bot that can respond to a user's questions rather than just keywords, putting his knowledge at the world's fingertips.
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Put it into practice: First, become willing to embrace artificial intelligence and explore the many ways it can be used. For your own chatbot, gather together your knowledge bank and prepare to define your personality for the bot-makers.
Read more from John Baldoni on SmartBrief on Leadership
Top workplace trends to watch
In 2024, employers who want to succeed need to prioritize their organization's most important asset: its people. To help in strategic planning efforts and get you to the heart of what will matter most to workplaces, we conducted a global survey of 300+ respondents to uncover this year's five most influential workplace trends. Download the Report.
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As AI's abilities and capabilities increase, business leaders must prepare their employees to work alongside it. Damian Mingle, president and CEO of machine-learning company LogicPlum, writes about how roles will shift, what to consider before bringing in chatbots and other AI, a caution about using it and how to get employees and chatbots working seamlessly.
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Put it into practice: Tell your employees about AI before you unveil it so they understand how their jobs will get better and what upskilling they might need, Mingle writes. Use a mentorship program to ensure AI specialists are always available, and plan initial and continuous training.
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In Their Own Words
When boards are looking for CEO successors, Rebecca Henderson, board director and the former CEO of global businesses at Randstad, says they want to know how those leaders have handled tough situations like COVID-19 and the murder of George Floyd. "All the competency reports and assessments that are out there are useful, but you have to be eye-to-eye with someone, talking about things that have happened to them in the past and how they handled them, to really understand their sincerity and whether they will be able to handle all the new challenges they are going to face in today's super-complicated world," Henderson says.
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Daily Diversion
Are you a bit "pawky"? These forgotten words might help
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If you don't know what "blatherskite," "pawky" or "rawgabbit" mean, you're probably not alone, but Wayne State University's 15th annual Word Warriors list can help you learn and use them this year. "I love to picture myself inhaling the petrichor after a summer thunderplump or listening to someone twankle away on a guitar. It's really a great selection this year," says Chris Williams, head of the Word Warriors program.
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SmartBreak: Question of the Day
Alexander Hamilton, who was killed in a duel with Aaron Burr, was born on this day in 1755. What US Cabinet office did George Washington appoint him to?
VoteAttorney general
VoteSecretary of state
VoteSecretary of the treasury
VoteSecretary of war
About The Editor
Candace Chellew
Candace Chellew
Chellew
I love words. That's probably why I always wanted to be a writer. I recall carrying a book around even before I learned to read. I would open it and stare at the pages, thinking, "One day, I'll be able to unlock all your secrets."

When I finally could decipher what was on the page, I experienced "curglaff," or the shock one feels when they first plunge into cold water. It was a bracing yet welcome awakening into the world of words.

I try to learn a new word each day and put it to use, so Wayne State University's annual Word Warriors list is a cornucopia of new words to know.

I used to be pawky and a bit of a rawgabbit before I learned people might come to view me as a blatherskite unless I changed my ways. Now, I know better. These days, you'll find me twankling away on my guitar.

Do you love words? What are your favorites -- obscure or familiar? Let me know!

If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or send this link.

What topics do you see in your daily work that I should know about? Do you have praise? Criticism? Drop me a note. And don't forget to send me photos of your pets, your office and where you spend your time off.
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Literature taught me to be concerned about the moral life, in dance, too -- how people behave toward one another, and what they take from and give to one another.
Joan Acocella,
dance and literature critic, writer
1945-2024
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