How the C-suite can lead during an executive shakeup

6 "deposits" leaders should make to build team trust | practice (split each time) | How the C-suite can lead during an executive shakeup
Created for you  |  Unknown Title at Unknown Company
For more relevant content - Update Your Profile  |  Web Version
January 23, 2024
CONNECT WITH SMARTBRIEF LinkedInFacebookX
SmartBrief on Leadership
Innovative Ideas. Ahead of the Curve.SIGN UP ⋅   SHARE
 
Leading the Way
6 "deposits" leaders should make to build team trust
(Pixabay)
Leaders can build up what leadership author Stephen Covey called an "emotional bank account" with their team members by depositing honesty, kindness and keeping commitments, which means teams are more likely to work hard for your company because they feel appreciated, writes Jason Evanish, the CEO Get Lighthouse, Inc. Evanish outlines Covey's six types of necessary deposits and what to do when you need to make a withdrawal, or inadvertently damage your team's trust in you.
Full Story: Lighthouse (1/19) 
LinkedIn X Facebook Email
Put it into practice: Leaders should make frequent deposits in their employees' emotional bank accounts and avoid six mistakes, including making insincere apologies and not listening to their team members, writes Evanish. "Building a base of strong relationships allows you to guide your team through challenges that arise," Evanish notes.
SmartBrief on Leadership
How the C-suite can lead during an executive shakeup
(designer491/Getty Images)
Frequent C-suite changes, especially those involving the bulk of its officers, can wreak havoc on employee confidence, writes Alaina Love, CEO of Purpose Linked Consulting, who shares five leadership actions to avoid. Wiping the slate clean is a mistake, Love explains, because "firing everyone from a previous administration says a lot about a CEO's belief in their ability to lead."
Full Story: SmartBrief/Leadership (1/22) 
LinkedIn X Facebook Email
Put it into practice: Companies in upheaval should think twice before dictating from above instead of getting input from workers, ignoring high performers who will end up recruited by the competition, brushing off employee disillusionment and eschewing the need to inspire, Love writes.
Read more from Alaina Love on SmartBrief on Leadership
Smarter Communication
Businesspeople can control public-speaking anxiety by redirecting their focus from their own worries to the audience's needs, which consultant John Millen writes helps every time. "By centering your thoughts on delivering value and helping them, you can transform anxiety into a powerful tool for effective communication," Millen says.
Full Story: John Millen blog (1/20) 
LinkedIn X Facebook Email
Put it into practice: Before a speech, practice mindfulness techniques, Millen advises. Then switch the focus to the audience by making your content relevant (and watching them get more interested), being genuine and interested in your topic, asking questions or engaging them in other ways.
Free eBooks and Resources
Free eBooks and resources brought to you by our sponsors
Smarter Strategy
SmartPulse
What is the biggest barrier to retaining high performers in your organization?
We can't challenge them enough
 10.21%
We can't promote them fast enough
 25.66%
We can't pay them enough
 39.36%
We can't keep up with them and they get frustrated
 16.03%
Something else
 8.74%
Challenge, promote and pay them. It seems creating opportunities for career and financial advancement are the biggest barriers to hanging onto your high performers.

There are only so many promotions to go around and budgets are always tight. Given those constraints, it requires you to think creatively as a leader. Are there roles in other functions, departments, or divisions of your company that would be promotions for this person? Sure, it means they leave your team but at least they stay with the company. There's also a good chance they'll "boomerang" back to your team in the future when you have an open role that's a fit for them because you took care of them.

On the pay front, are there creative spot bonus programs available? One-time award grants? Other benefits that don't hit the salary line of your budget? Are you budgeting aggressively enough to create salary space for the next time you have to advance them?

Sure, it's hard keeping your high performers. It's even harder losing them and hiring/training someone new to fill their shoes. Put in the effort to keep them.

-- Mike Figliuolo is managing director of thoughtLEADERS, which includes TITAN -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: "One Piece of Paper," "Lead Inside the Box" and "The Elegant Pitch."
LinkedIn X Facebook Email
In Their Own Words
Why it's up to leaders to be "friction fixers"
(Pixabay)
Leaders can often succumb to "friction blindness" as they ascend into the C-suite, where they don't have the same everyday inconveniences and challenges faced by their teams or customers, says Robert Sutton, a Stanford University professor and co-author of "The Friction Project." Fix friction by asking, "What do I make hard and what do I make easy?" says Sutton, adding: "And it's important to think of yourself as a trustee of other people's time."
Full Story: Katie Couric Media (1/17) 
LinkedIn X Facebook Email
Daily Diversion
New Orleans-based UPS driver Jason Hardesty is dispelling the myth of dogs versus delivery people by posing for selfies with all the dogs he encounters on his daily route and posting a weekly photo. The practice began after he snapped a picture of a chance encounter with a dog and posted it to his Instagram account, which has led to more photos with cats, pigs, rabbits, goats and even Hardesty himself in a dog costume.
Full Story: My Modern Met (1/19) 
LinkedIn X Facebook Email
Most Read by CEOs
The most-clicked stories of the past week by SmartBrief on Leadership readers
SmartBreak: Question of the Day
Jack LaLanne, the original TV fitness guru who lived to the age of 96, once appeared on the TV show "You Asked for It" and did how many pushups in 23 minutes?
Vote230
Vote450
Vote723
VoteMore than 1,000
About The Editor
Candace Chellew
Candace Chellew
Chellew
I have written about emotional (or trust) bank accounts, but Jason Evanish's reminder of Steven Covey's idea is always timely. I have had bosses who didn't even know such accounts existed and made numerous withdrawals until there was no trust left, and usually no choice but to leave for another job.

The point of such an account is to have it so full through demonstrating concern, trustworthiness and transparency with your team that if you need to make a withdrawal because of a challenging situation, you have enough trust in the bank to bounce back quickly. A full account can also safeguard against broken trust when a leader may inadvertently break a trust or make a mistake.

Leaders should strive to make deposits in those emotional accounts daily. Without these trust deposits, you may find your best team members heading for healthier cultures -- perhaps at your competitor.

If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or send this link.

What topics do you see in your daily work that I should know about? Do you have praise? Criticism? Drop me a note. And don't forget to send me photos of your pets, your office and where you spend your time off.
LinkedIn X Facebook Email
Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free.
Help Spread the Word
SHARE
Or copy and share your personalized link:
smartbrief.com/leadership/?referrerId=ozrlmJyztp
To label any subject unsuitable for comedy is to admit defeat.
Peter Sellers,
actor, comedian
LinkedIn X Facebook Email
 
SmartBrief publishes more than 200 free industry newsletters - Browse our portfolio
Sign Up  |    Update Profile  |    Advertise with SmartBrief
Unsubscribe  |    Privacy policy
CONTACT US: FEEDBACK  |    ADVERTISE
SmartBrief Future
SmartBrief, a division of Future US LLC ©
Full 7th Floor, 130 West 42nd Street, New York, NY, 10036

Older messages

Your emotions as a boss can profoundly affect your team

Monday, January 22, 2024

When there's no "I" in team, everyone has room to shine | practice (split each time) | Your emotions as a boss can profoundly affect your team Created for newsletterest1@gmail.com |

5 crucial steps leaders can take before their vacation

Friday, January 19, 2024

Your team needs the wisdom of age, innovation of youth | practice (split each time) | 5 crucial steps leaders can take before their vacation Created for newsletterest1@gmail.com | Unknown Title at

Want to build a safe, engaging culture? Use science!

Thursday, January 18, 2024

Want to build a safe, engaging culture? Use science! | practice (split each time) | How realism can lead to resiliency Created for newsletterest1@gmail.com | Unknown Title at Unknown Company For more

Don't believe your own words? Your body will betray you

Wednesday, January 17, 2024

Don't believe your own words? Your body will betray you | practice (split each time) | Let life experiences guide speeches, interactions Created for newsletterest1@gmail.com | Unknown Title at

4 things to keep in mind to plan effective meetings

Tuesday, January 16, 2024

Why leaders should immerse themselves in their business | practice (split each time) | 4 things to keep in mind to plan effective meetings Created for newsletterest1@gmail.com | Unknown Title at

You Might Also Like

Want to keep employees? Write great job descriptions

Wednesday, May 22, 2024

Do these 3 things as a new manager to build trust | practice (split each time) | Want to keep employees? Write great job descriptions Created for newsletterest1@gmail.com | Unknown Title at Unknown

4 Companies with a 4 Day Week 🔥

Tuesday, May 21, 2024

Plus: the most in-demand career right now (imo) and how to get started in it...͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌

[Arbinger Research Report] The hidden force impacting team performance

Tuesday, May 21, 2024

Research-backed culture insights to accelerate organizational effectiveness. Created for newsletterest1@gmail.com | Web Version This is a paid advertisement for SmartBrief readers. The content does not

100 Easy Ways You Can Make Extra Cash This Summer

Tuesday, May 21, 2024

Hey, Oddies. Jen Glantz here. Been thinking about ways to earn some extra cash this summer. I'm in full summer cleaning mode. Every night, from 7-9pm, I organize some part of our apartment. Even

Bosses Quit Over Office Return Policies 🫡

Tuesday, May 21, 2024

This week you'll learn why bosses are quitting more over RTO policies, jobs search tools to help you get employed, & all the latest remote jobs. Here are a few tools we think employers should

Make it safe for everyone to speak during meetings

Tuesday, May 21, 2024

If you're a "go it alone" kind of leader, failure looms | practice (split each time) | Make it safe for everyone to speak during meetings Created for newsletterest1@gmail.com | Unknown

Unlock your strategic HR power at SHRM24!

Monday, May 20, 2024

Master strategic planning with the SHRM24 Strategic HR content track Created for newsletterest1@gmail.com | Web Version This is a paid advertisement for SmartBrief readers. The content does not

It's Monday. Do you know if your teams are engaged?

Monday, May 20, 2024

It's Monday. Do you know if your teams are engaged? | practice (split each time) | How taking a snail's pace can speed up stress relief Created for newsletterest1@gmail.com | Unknown Title at

How to turn a mid-life crisis into a growth opportunity

Friday, May 17, 2024

Rugby is a rough sport, but holds key leadership lessons | practice (split each time) | How to turn a mid-life crisis into a growth opportunity Created for newsletterest1@gmail.com | Unknown Title at

Why this company has chosen hybrid work over in-person

Friday, May 17, 2024

Build ambivert skills to improve your leadership | practice (split each time) | Why this company has chosen hybrid work over in-person Created for newsletterest1@gmail.com | Unknown Title at Unknown