Follow this 4-step process to implement change

Listening and 4 other ways to pop your leadership ego | practice (split each time) | Follow this 4-step process to implement change
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September 5, 2024
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Leading the Way
Listening and 4 other ways to pop your leadership ego
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Wise leaders can subvert their ego in the office by learning active listening skills, modeling accountability to their team, giving others their full attention and allowing them to speak without interruption, writes Aytekin Tank, the founder and CEO of Jotform. "Showing up for others can be a grounding force for your ego and can foster a more empathetic, collaborative work environment," Tank notes.
Full Story: Fast Company (tiered subscription model) (9/3) 
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Put it into practice: The most difficult ego-taming practice for leaders may be learning how to commit to the ideas of others, even if you disagree, Tank notes. "Even if the idea fails, the learning experience benefits everyone involved."
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SmartBrief on Leadership
Follow this 4-step process to implement change
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To be an effective leader, you must be able to diagnose any problems within your organization, identify opportunities to improve, communicate those ideas clearly then devise strategies to implement them, writes leadership expert Paul Thornton, who outlines areas where this process can go wrong if you misdiagnosed the problem or your strategy isn't well thought out. In that case, Thornton suggests staying curious, getting more feedback and being willing to adjust your plans as needed.
Full Story: SmartBrief/Leadership (9/4) 
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Put it into practice: Any miscalculations in your change strategy usually come from blind spots, Thornton suggests. In those cases, it's best to seek more advice to ensure you've correctly identified the challenges you face and whether the solutions you've proposed are valid.
Read more from Paul Thornton on SmartBrief on Leadership
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"Anticipatory gratitude," or thanking someone in advance for doing something for you or excusing your mistake, can improve employee resilience and persistence, says Mandy O'Neill, an associate professor of management at the Donald G. Costello College of Business at George Mason University. "Gratitude can't be a substitute for fair pay and decent work conditions, for example. But our findings are clear: anticipatory gratitude works; it is effective," O'Neill says.
Full Story: George Mason University (9/4) 
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Put it into practice: Even though anticipatory gratitude is powerful, leaders should not use it in a manipulative way, O'Neill notes. "In all organizations, you need people to stick with difficult or thankless or boring tasks. The challenge, of course, is how to do so ethically."
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In Their Own Words
Chobani CEO: Be friendly, but not friends, with staff
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Founders and CEOs should walk that fine line between being friendly with their staff and being their friends, says Chobani founder and CEO Hamdi Ulukaya, who says many entrepreneurs think they have to be social with their staff, but that can complicate things when those colleagues need to move on. "If anybody can tell you could do everything from the beginning to all the way to the top with the same people, it's not reality," says Ulukaya.
Full Story: Harvard Business Review (tiered subscription model) (9/4) 
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Daily Diversion
Study of 14.5M yearbooks showed who "stayed cool"
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An AI-assisted study of fashion trends based on 14.5 million high school yearbooks from 1930 to 2010 suggests that men became more individualistic in their fashion choices over time, while women were more likely to dress like their mothers by the 2010s. Regional differences emerged, too, with Northern high school seniors showing more fashion innovation than their Southern counterparts.
Full Story: National Public Radio (9/3) 
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SmartBreak: Question of the Day
In czar Peter the Great's gargantuan effort to modernize Russia during his reign, he changed the calendar, reformed writing, reorganized the military and imposed a tax on which of the following?
VoteBeards
VoteBorscht
VoteSeal oil
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Editor's Note
Is your team innovating with AI? SmartBrief's newest Innovation Award will recognize AI products and solutions that are making a difference in the retail, IT/cybersecurity, education and people management industries. If your team has a tool in market or poised for market entry in 2025, submit your application by Sept. 20. There is a fee to enter, and winners will be selected based on degree of innovation and business impact. Learn more and apply.
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About The Editor
Candace Chellew
Candace Chellew
Chellew
The power of gratitude can increase our mental health, especially if we keep a journal of things we're thankful for. So, it's fascinating that gratitude, given before a task --  something researchers call "anticipatory gratitude" -- can have the same effect on others.

The backstory of George Mason University's research by Mandy O'Neill is also fascinating. She and her fellow researcher stumbled upon a listserv group shared by health care workers who preemptively thanked others for understanding if they needed some time off and thanking them for the outstanding work they do every day.

Expressing gratitude up front, O'Neill says, creates an "emotional buffer" that "helps with the inevitable distress of the task that's going to happen later. It makes those negative emotions less salient, less powerful, and less insidious."

It can also be abused, O'Neill points out. Managers who see the power of anticipatory gratitude may begin to use it in a manipulative way. Still, O'Neill stresses an ethical use of this superpower because, she notes, people will see through it when it's fake.

Have you used anticipatory gratitude? If not, try it out and let me know how it goes.

If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or send this link.

What topics do you see in your daily work that I should know about? Do you have any feedback you'd like to share? Drop me a note. And while you're at it, please send me photos of your pets, your office and where you spend your time off so we can share them.
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In busy hours how grateful is / A little word of cheer
George Elliston,
journalist, poet
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