78% of companies have CX initiatives planned up to 2 years

Our lastest State of CX Report 2020 shows...
Hey Reader,

I've got some 🔥 data to share with you from the 900+ attendees at our CX virtual summit.

It's only preliminary findings, and we need your help to conclude the research. So far...

- 30% of B2B companies assign CX responsibilities to Product Managers, and 58% set out Marketing teams to improve CX

- 62% of companies employ specific customer feedback tools to understand VoC, 56% conduct user interviews, and 52% send surveys

- 78% of companies have plans/are planning CX initiatives and expanding CX operations from now to up to 2 years

Want to know the other CX trends and compare your company with the industry?

Take 3-4 minutes to fill out the survey and get the full report next week 💪

New Blog Posts 🚀
Micro-interactions for website experience measurement: do less, learn more!

User research can be tedious work. Engage users with small interactive raters and questions on your website for maximum insights. It reaches more of your audience, the results come in faster, and setting it up is super simple. See how it's done in our new blog post.

Customer journey mapping Q&A with Jennifer Clinehens

Read perceptive, hands-on questions from fellow PMs and CX enthusiasts, and get answers from Jennifer, a customer behavior science expert and published author. This AMA on our Slack group Feedback Tribe happened a few weeks ago, spoilers, there's more to come!

More Virtual Events
Virtual is the new norm... here's another exciting event for Product peeps!

Userpilot along with Google, Atlassian Autopilot and Hotjar are sharing their insights on product growth, analytics, ops, leadership & management.

Sign up for free - there will be no replays!



Stay healthy & awesome.

Cheers,
Klaus-M.

--
Klaus-M. Schremser
Head of Growth, Usersnap

#MakeFeedbackMatter

 
 
 


Older messages

Get ready for our 1st Virtual Summit 🥳

Tuesday, April 28, 2020

Physical distancing, social bonding, join us on Slack at the Feedback Tribe today. Are you ready to party, Reader? Physical distancing has not slowed us down. We've got a few exciting events coming

Do you know what your customers want?

Sunday, April 12, 2020

Hi Reader, I have to apologize. Today, I'm only sharing with you what you can get out of Usersnap - the visual user feedback solution for your product. Usersnap's light widget helps you to

🔥 New eBook

Saturday, April 11, 2020

Hi Reader, I only send the best to you. Our latest ebook How to turn Customer Feedback into Product Values with exclusive insights from Drift, Typeform and MyTaxi. You can download it here. Tweet us

Canva conquers customer centricity with user feedback! How?

Saturday, April 11, 2020

Hi Reader, I cannot wait to tell you this amazing story. One of our customers, well-known for providing over 15 million users globally awesome online design and publishing templates, uses our feedback

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