Customer Return Rates Were 13% Overall in 2024 [Crew Review]

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Hey Reader,

Happy new year everyone and welcome to everyone's favorite time of the year: return-a-palooza. January is that magical month of the year when your sales plummet and grandma returns all of those things she purchased for the grandchildren that the parents refused to let the kids accept.  

Don't worry though, Amazon hasn't forgotten you as they introduced a returns processing fee in June for products exceeding a certain threshold. A report published in coordination with Deloitte found that the overall retail return rates for 2024 were 13.21%. Guess what? Every single category's returns threshold from Amazon is below that rate (that's a bad thing). 

Find out every single Amazon Returns Rate Threshold in our latest article on returns on the blog. 

The Latest in eCommerce & Amazon

💰Carbon 6 Sold . Carbon 6, one of the most popular Amazon reimbursement services (and other tools) announced that they've been acquired by SPS Commerce.

📳 TikTok Did $1.6b in Sales in December . According to Shoplus data, TikTok shops in the United States reached $1.16 billion in December, down 1% from the previous month

🚢 Sea Freight Rates Rise Ahead of Chinese New Year sea freight rates have (predictably) started to rise. Reports say that  Evergreen increased its US West Coast route by US$1,500 and its US East Coast route by US$1,050 per 40' FCL.

💵 US Dollar Index Reaches Two-Year High. Increased tariffs may be around the corner but the U.S. dollar remains strong and reached two-year highs. Paying overseas suppliers in U.S. dollars? Now may be a good time to ask for a discount.

Amazon Seller Spotlight: ThermoPro USA

• Third Party Seller Rank: #335 Overall 
• Amazon Link: ThermoPro USA
• Company Website: www.buythermopro.com
• Estimated Revenue: $440 million
  

ThermoPro is a D2C brand of thermometers & digital hygrometers for household use. Founded in 2014 they have estimated revenues exceeding $400million. 

The BBQ accessories market is massive on Amazon, even outside of summer as the items are highly giftable for grilling afficionados. This meat thermometer below sold nearly $600,000USD in December alone. 

You can check out the other top third party sellers here.

Amazon Tactics - How to Take Amazon to Arbitration

⚖️Worried about getting your account suspended or your funds frozen and what you can do about it? Well, as you might know, you can't sue Amazon. In this article we'll walk through how to actually take Amazon to arbitration. It's worth reading before you actually need to do it.

From the YouTube Channel

📽️Thinking about heading over to the Canton Fair in the Spring? Well, Yiwu may (or may not) be a better bet for you. Check out our video on whether Yiwu is worth it or not.

 

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Thanks for reading and happy selling
EcomCrew.com