Autonomous AI agents hold both promise and risk

How to make giving feedback your superpower
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February 25, 2025
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Leading the Way
Autonomous AI agents hold both promise and risk
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Autonomous AI agents can increase productivity to free your teams up to solve problems and innovate, but they also come with risks, including errors and compliance issues, writes Tom Barnett, a partner and chief data officer for Jackson Lewis. Start using AI agents by deploying them in clusters with high-performing employees working alongside them to monitor progress, tackle problems and provide feedback, writes Mahesh Raja, the chief growth officer at Ness Digital Engineering.
Full Story: Fast Company (tiered subscription model) (2/22),  Entrepreneur (2/19) 
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Put it into practice: Executive teams should begin the process now of evaluating autonomous AI agents, how they want to use them and which departments may benefit the most, writes Raja. "Successful integration will need a close understanding of operational systems and understanding of the high-impact data sources that will set AI agents up to deliver value in rapid time."
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SmartBrief on Leadership
Is your story the only one? How to expand your view
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Leaders can fall into the trap of a "Singular Story," where they focus on a single viewpoint and dismiss others, writes Alaina Love, the CEO of Purpose Linked Consulting, which can stifle creativity and collaboration within teams. Love offers strategies to overcome this, such as recognizing defensiveness, fostering curiosity and practicing multiple ways to interpret feedback to see different points of view.
Full Story: SmartBrief/Leadership (2/24) 
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Put it into practice: You know you're trapped in a singular story if you get defensive when others offer their insights, you aren't curious about the perspective of others or your team grows silent the more you insist on your narrative, Love writes. A team that challenges you, Love writes, respects "you enough to tell you if they think you're headed in the wrong direction or they have new information that could influence the decisions the team makes."
Read more from Alaina Love on SmartBrief on Leadership
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Smarter Communication
Effective feedback can help your team excel, but as Bernard Coleman, VP of people at Swing Education, writes, you could fit the archetype of "The Vague Vanisher" if your feedback is too generic, "The Time Traveler" if the input is not timely or "The Assumption Maker" if comments are based on what others have said. You can make feedback your superpower by making it specific, timely and based on behaviors you've personally observed, Coleman writes.
Full Story: Inc. (tiered subscription model) (2/24) 
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Put it into practice: Other bad feedback archetypes include "The Drive-By" who gives harsh criticism with no follow-up, "The Personality Attacker" who traffics in personal insults and "The Public Punisher" who dresses down team members in front of others, Coleman writes. "Leaders who fall into these traps not only hinder growth but also erode trust and morale."
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SmartPulse
How does your organization approach things when someone is on vacation?
We proactively avoid bothering them and prevent them from engaging with work
 18.22%
We avoid bothering them unless there's a crisis
 54.26%
We email and message them but if they don't answer, that's fine
 17.41%
We email and message and expect responses in a reasonable time
 6.47%
What vacation? We reach out constantly and expect prompt responses
 3.64%
Leave them alone. Seventy-two percent of you try to leave people alone when they're on vacation and another 17% send messages but don't expect replies. For the 10% of you bothering people on vacation, stop. Few of us work in industries where there are true crises requiring replies when someone has chosen to take vacation. You're likely frustrating them and spoiling their time away that they earned as part of their compensation. Plan better or be more patient.

If you get annoyed when work colleagues reach out to you when you're on vacation, be sure to set a good example when you're back in the office and don't bother your team members and colleagues during their time off. Everyone is better off when we respect boundaries and give people time to recharge away from work.

-- Mike Figliuolo is managing director of thoughtLEADERS, which includes TITAN -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: "One Piece of Paper," "Lead Inside the Box" and "The Elegant Pitch."
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The Most-Popular Story from Yesterday's Leadership was ...
In Their Own Words
Arquette: How the inner critic "divides" us
Patricia Arquette in Severance (Apple TV Plus)
The Apple TV+ hit show "Severance," depicts "divided" people, which is what intrigued Patricia Arquette enough to join the cast as Harmony Cobel, a senior manager at Lumon. Arquette says the show reflects the divisions within society and insecurities that keep people from fulfilling their potential. "I think people struggle with the inner critic all the time, and it really can hold you back. Probably it's the main thing that does hold you back," Arquette says.
Full Story: The Guardian (London) (2/23) 
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Daily Diversion
Experts figured out why tomatoes aren't toxic
(Pixabay)
Scientists have demystified the safety of tomatoes, which belong to the nightshade family known for toxic compounds. A new study reveals that a genetic mechanism involving the protein DML2 reduces toxic steroidal glycoalkaloids during tomato ripening. This process, known as demethylation, breaks down these compounds into less harmful substances, according to a study in Science Advances.
Full Story: Popular Science (2/21) 
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SmartBreak: Question of the Day
Hiram Rhodes Revels, the first African American senator, was elected by Republicans who controlled both houses at the time. Revels took his oath of office on Feb. 25, 1870, for which state?
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About The Editor
Candace Chellew
Candace Chellew
Chellew (Photo credit: Lester Boykin)
I have encountered just about every lousy feedback archetype Bernard Coleman outlines in his article. I've had my work criticized in front of my entire team by a "Public Punisher" who broadcasted his insult over the public address system that everyone used to communicate. I've encountered the "Feedback Sandwich Gone Wrong," where my boss was apparently trying to use a feedback technique but gave me insincere praise while delivering harsh feedback. I've also encountered the "Personality Attacker" who insulted me as a person instead of critiquing my work or behavior.

I suspect we've all encountered bosses who were terrible at giving feedback. Coleman, though, presents these archetypes not so we'll harken back to bad managers but to help us examine our feedback techniques and honestly evaluate whether we've ever embodied these archetypes. If we're honest, we'll see ourselves in a few of them.

I know I'm guilty of being the "Time Traveler" and not giving feedback in a timely manner or the "Assumption Maker" when I've approached someone after hearing about a problem from someone else.

All of these archetypes undermine trust in your leadership, so it's a good idea to take time to evaluate your feedback style to prevent your team from, like me, writing about how it affected them years later. You don't want your team members to remember you like that.

If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or send this link.

What topics do you see in your daily work that I should know about? Do you have any feedback you'd like to share? Drop me a note. And while you're at it, please send me photos of your pets, your office and where you spend your time off so we can share them.
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Tomorrow is a new day; you shall begin it well and serenely, and with too high a spirit to be cumbered with your old nonsense.
Ralph Waldo Emerson,
poet, essayist, philosopher
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