HP deliberately adds 15 minutes waiting time for telephone support calls [Fri Feb 21 2025]

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21 February 2025

 
Man exasperated after being on hold for a long period of time. Photo by Shutterstock

HP deliberately adds 15 minutes waiting time for telephone support calls

Longer wait time designed to push print or PC users to online support, sorry, 'self-solve'

 

Off-Prem

Microsoft Azure faceplants in Norway, taking government services with it

Locals see red as public cloud's service health dashboard shows green

7 Comments
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HIPAA Compliance on AWS

Checklist

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5 Steps for a Cost-efficient Migration to AWS Cloud

eBook

On-Prem

Laptop makers stalled on repairability improvements

Apple, Dell made some progress, but MacBooks are still the worst to crack open, says PIRG

19 Comments

Euro cloud biz trials 'server blades in a cold box' system

Hot air or a 50% energy saving? Exoscale datacenter runs proof-of-concept to test veracity of Digger's claims

3 Comments

Talk of Broadcom and TSMC grabbing pieces of Intel lights fire under investors

Chipzilla's design and manufacturing limbs said to be on the table

6 Comments

Insiders say IBM's broader return-to-office plan hits older, more expensive staff hard

IT giant doing whatever it takes to reach $300 a share

15 Comments

HP deliberately adds 15 minutes waiting time for telephone support calls

Longer wait time designed to push print or PC users to online support, sorry, 'self-solve'

147 Comments

Dark mode might be burning more juice than you think

Most people crank up the brightness, making energy savings moot

65 Comments

A big AI build has ‘stalled’ and won’t happen this year as funds and GPUs prove elusive

Arista trumpeted its role in this project for a year. Good thing business is otherwise solid

5 Comments
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MAeHC Migrates Quality Data Center Application to AWS with RapidScale

Case Study

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How Data Scientists Are Using the AWS Cloud to Help Consumers Save Money

Case Study

Security

Oops, some of our customers' Power Pages-hosted sites were exploited, says Microsoft

Don't think this is SaaS and you can relax: Redmond wants a few of you to check your websites

1 Comments

US minerals company says crooks broke into email and helped themselves to $500K

A painful loss for young company that's yet to generate revenue

8 Comments

Critical flaws in Mongoose library expose MongoDB to data thieves, code execution

Bugs fixed, updating to the latest version is advisable

Two arrested after pensioner scammed out of six-figure crypto nest egg

The latest in a long line of fraud stings worth billions each year

11 Comments

Ghost ransomware crew continues to haunt IT depts with scarily bad infosec

FBI and CISA issue reminder - deep sigh - about the importance of patching and backups

4 Comments

Medusa ransomware gang demands $2M from UK private health services provider

2.3 TB held to ransom as biz formerly known as Virgin Care tells us it's probing IT 'security incident'

9 Comments

US Army soldier linked to Snowflake extortion rampage admits breaking the law

That's the way the cookie melts

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Numerix, Leading Provider of Capital Markets Technology, Migrates to AWS with RapidScale

Case Study

Software

Linux royalty backs adoption of Rust for kernel code, says its rise is inevitable

Nobody wants memory bugs. Penguinistas continue debate on how to squish 'em

15 Comments

Microsoft expands Copilot bug bounty targets, adds payouts for even moderate messes

Said bugs 'can have significant implications' – glad to hear that from Redmond

1 Comments

GitLab and its execs sued again and again over 'misleading' AI hype, price hikes

Bosses bragged about Duo Chat bot, buyers weren’t buying it – claim

5 Comments

UK tax authority eyes £880M overhaul for Northern Ireland trade services

Cost of post-Brexit arrangements revealed as HMRC looks at options following Fujitsu contract

8 Comments

DXC paid 50% more than original contract value for disastrous public sector Oracle project

Systems integrator secured 'variation' just before mega SAP migration put on hold

21 Comments

Offbeat

NASA's on-again, off-again job cuts – what's the plan?

Lucky there isn't an asteroid headed for Earth for which a demoralized space agency might need to mount a redirect mission

33 Comments

France tops China’s tokamak record with 22-minute plasma containment run

Nice number, but also not much more than a nice advance

38 Comments
 
  
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HP ditches 15-minute wait time policy due to 'feedback' [Mon Feb 24 2025]

Thursday, February 27, 2025

Hi The Register Subscriber | Log in The Register Daily Headlines 24 February 2025 call center person HP ditches 15-minute wait time policy due to 'feedback' It woz The Reg wot won it ... or

US Dept of Housing screens sabotaged to show deepfake of Trump sucking Elon's toes [Tue Feb 25 2025]

Thursday, February 27, 2025

Hi The Register Subscriber | Log in The Register Daily Headlines 25 February 2025 trump US Dept of Housing screens sabotaged to show deepfake of Trump sucking Elon's toes 'Appropriate action

Mega council officers had no idea what they were buying ahead of Oracle fiasco [Wed Feb 26 2025]

Thursday, February 27, 2025

Hi The Register Subscriber | Log in The Register Daily Headlines 26 February 2025 Birmingham Mega council officers had no idea what they were buying ahead of Oracle fiasco Lack of skills left

Signal will withdraw from Sweden if encryption-busting laws take effect [Thu Feb 27 2025]

Thursday, February 27, 2025

Hi The Register Subscriber | Log in The Register Daily Headlines 27 February 2025 exit Signal will withdraw from Sweden if encryption-busting laws take effect Experts warned the UK's recent '

The biggest microcode attack in our history is underway [Tue Feb 11 2025]

Friday, February 14, 2025

Hi The Register Subscriber | Log in The Register Daily Headlines 11 February 2025 AMD ryzen pro The biggest microcode attack in our history is underway When your state machines are vulnerable, all bets

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