Special Report: Technology trends and how they affect leadership

Special Report: Technology trends and how they affect leadership
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February 27, 2025
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Introduction
introduction
(J Studios/Getty Images)
Generative AI is growing as large language models continue to advance and new models and agents are proving to be more effective at discrete tasks. This means AI needs different approaches and different applications, according to Deloitte.

Along with this trend, hardware is making a comeback as AI demands significant energy and hardware resources, which puts enterprise infrastructure to the forefront.

In this special report, we explore research from Deloitte on trends, innovation and technology and how they impact leadership.
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Unlock productivity & innovation with AI
Similar to electricity or HTTP, Tech Trends 2025 unveils a future where AI is part of the unseen substructure of everything we do, transforming the way we work to be smarter, faster, and more intuitive. Explore how you can unlock innovation and boost productivity across industries with our 16th annual report. Explore Tech Trends »
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Trends & Analysis
More than 70% of CFOs from large companies expressed optimism about the North American economy improving by late 2025 -- a significant shift from previous quarters, according to a recent Deloitte survey. CFOs also expect a 7.3% increase in wages and salaries this year, nearly doubling the previous quarter's projection.
Full Story: CFO Dive (1/22),  CFO (1/22) 
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The family office sector is projected to experience significant growth, increasing from 8,030 single-family offices globally in 2024 to approximately 10,720 by 2030, according to Deloitte Private. This expansion reflects the growing influence and sophistication of family offices within the global financial ecosystem.
Full Story: Forbes (tiered subscription model) (2/5) 
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Op-ed: In an AI era, raw content is king
(Nora Carol Photography/Getty Images)
Content curation is more critical than ever in the era of generative AI, as technology and monetization methods become commoditized, asserts John Footen of Deloitte Consulting. Footen suggests that raw, unedited content is particularly valuable for training AI models, and advises media companies to protect their content from unauthorized use.
Full Story: TV Tech (2/3) 
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Is your organization ready for the future?
Unlock technology progress and innovation for your organization. At Deloitte, we're committed to helping you decipher the complexity of emerging technology to uncover a vast landscape rich with opportunities. Cultivate future-ready tech talent and find your unique perspective today. Explore Emerging Technology »
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Innovations
Currys, Deloitte promote tech waste reduction
(Bloomberg/Getty Images)
Electricals retailer Currys and Deloitte in the UK have partnered on the Recycle for Good initiative to encourage the recycling of old tech and electricals. The accounting firms's 25,000-strong workforce can recycle their devices at Currys stores, receiving a £5 voucher as an incentive. This collaboration supports a circular economy by reducing e-waste and promoting digital inclusion, with some reusable tech being donated to those in need.
Full Story: Retail Times (UK) (2/19) 
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Deployment of AI agents needs a "crawl before you walk" approach to AI, according to a Deloitte Consulting report which cites the need for a robust data infrastructure and a well-trained workforce. Groups should start with simple tasks, advises Benjamin Lee of the University of Pennsylvania.
Full Story: ZDNet (2/11) 
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Financial institutions can adopt generative AI by focusing on strategic leadership, risk management and infrastructure scaling, according to Deloitte. Transparency and targeted training are essential for building trust in AI tools, while leveraging cloud infrastructure and managing large language models effectively can ensure data privacy, compliance and cost-efficiency, Deloitte says.
Full Story: Deloitte (2/18) 
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Technology
How to build employees' trust in AI
(Marchmeena29/Getty Images)
Employers should help build workforce trust in generative AI by highlighting how AI-savvy employees are using the tool, scheduling question-and-answer sessions with AI teams and conducting forums for employees to share their AI insights, according to Deloitte researchers. Focus on developing trust before launching the technology, anticipate potential concerns and follow up with surveys, the researchers write.
Full Story: Harvard Business Review (tiered subscription model) (1/24) 
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A Deloitte survey of 121 global health system executives reveals that over 40% have seen significant to moderate returns on investment from generative AI, which is used for tasks such as data entry and medical imaging analysis. However, 37% say it is too early to measure ROI and 12% report low returns.
Full Story: Healthcare Brew (2/4) 
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Audit committees are increasingly focusing on cybersecurity, with 71% discussing it quarterly, according to a report by Deloitte and the Center for Audit Quality. Close to two-thirds of all audit committees oversee cybersecurity, but nonfinancial firms are more proactive, with 70% overseeing cybersecurity compared with 41% in financial services, where risk committees often handle this responsibility.
Full Story: CFO (2/12) 
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Leading in the C-suite
Understanding digital transformation in procurement
(Vertigo3d/Getty Images)
Procurement professionals recognize the need for digital transformation but often struggle with its implementation, according to the 2023 Deloitte Global CPO Survey. Spend Matters Lead Analyst for Upstream Procurement, Bertrand Maltaverne, emphasizes the importance of distinguishing between digitization, digitalization and digital transformation, noting that successful transformation requires a focus on people and processes before technology.
Full Story: Spend Matters (2/18) 
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Great leaders are those who can see what's possible, even amid challenges, and prize integrity and innovation, says Kim Crawford Goodman, chief executive of Smarsh, who credits her leadership skills to her upbringing on the south side of Chicago, where her strong family instilled in her a sense of ambition and possibility. "As the leader, if you go high, everybody's coming with you. And if you go low, everybody's coming with you there, too. That was a huge lesson for me," Crawford Goodman says.
Full Story: LinkedIn (2/3) 
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The best leaders are those who want to surround themselves with smart people when they need to make a decision and be vulnerable enough to take their wisdom and advice to heart, says Frank D'Souza, former CEO of Cognizant. "Making the right decision together is a source of strength. That's the essence of leadership today," D'Souza says.
Full Story: McKinsey (1/28) 
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Love is universal, like music. I always say, 'Love is a song.'
Roberta Flack,
singer, pianist
1937-2025
February is Black History Month
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