delivering a chicken sandwich (training program) during COVID

After serving their signature fried chicken for nearly seven decades, Church’s is expanding their menu with their own take on the chicken sandwich.

To ensure the successful launch of this game-changing product during the pandemic, their Operations and training team needed new ways to deliver their training.

We sat down with Felicia White, the VP of Global Operations Training & Development at Church’s Chicken, who shared, “It required a major behavioral and cultural shift for individuals in the restaurant.”

It’s less about reskilling their team, and more about creating a learning ecosystem where everybody feels empowered to take ownership of their learning - which is especially crucial at a time where most teams are still in lockdown.

We learned a lot from Felicia, and we hope you will too.

Happy learning!

🤓🤓🤓🤓🤓🤓

Learning Ecosystems Don’t Just Happen Organically, Here are 3 Steps to Build one

“Learning ecosystem makes this kind of healthy learning environment sound organic, like it might just emerge naturally and achieve balance on its own. But as anyone who’s worked in L&D knows, it’s not that simple. Creating harmony and balance in workplace learning takes an organized, concerted effort. In order to achieve the learning ecosystem vision, you must build, implement, and maintain it.” - Jean-Christophe Bourgade, Co-founder & CRO at 360Learning

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How Church’s Chicken Achieved 93% Training Completion Rates During a Pandemic

“Of course, these best-laid plans were all thrown out the window as the pandemic unfolded. We had to adjust our plan to create an engaging training session covering all the key topics but keeping things virtual. We needed to create a hands-on feel, with the same type of engagement everyone is used to, but through a computer screen.”- Felicia White, VP of Global Operations Training and Development at Church's Chicken.

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Why Reskilling isn’t the Magic Trick We Think it is

“Most people’s ideas of reskilling sounds a lot like recycling. Our people have the wrong skills, so let’s reboot and recycle them into something better. It’s actually dehumanizing. You can tell because the term reskilling is seldom used to talk about individuals; rather, it’s used to refer to workforces of thousands.”- Nick Hernandez, CEO at 360Learning

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Live webinar: How to Design an Effective Process to Boost Employee Engagement and Retention



The best onboarding programs work because they’re specific and uniquely relevant to your company and your new hire. But that doesn’t mean you need to build yours from scratch. We’ve partnered with Venngage and BambooHR, experts in HR and internal communications, on a live panel dedicated to HR and L&D professionals.

Join us!

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And that's it for this week!

Take care and you'll hear from me soon 💛,

Joei from 360Learning

P.S. If you have any questions or feedback, hit reply – I read every email and will get back to you personally.

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