Top 10 Learnings from Startups to a $100M+ ARR General Manager, Linda Tong

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here.

Top 10 Learnings from Startups to a $100M+ ARR General Manager, Linda Tong

Dec 09, 2020 04:00 pm

Recently, we welcomed Linda Tong, GM of AppDynamics to Redpoint Office Hours. This iis a summary of what we learned from that conversation.

Linda’s professional journey has taken her across businesses of all sizes — from startups in hypergrowth mode to mature, multi-hundred million-dollar businesses. She started off in product marketing at Google, helping launch Google Chrome and Android.

It was there that she felt inspired about the impact she could have on a startup, and from there she became a founding member at Tapjoy, and then, Nextbit. As an avid sports fanatic, she was lured to the NFL by Tom Brady (a story for another day!), and then held multiple roles at AppDynamics, where she was recently promoted to General Manager. Naturally, these disparate companies and approaches have also given her opportunities to work with lots of different people in a range of different organizational structures and teams.

Through it all, she came to a realization that can be uncommon for many folks in the Bay Area: She actually prefers the challenge — and impact — she can have at a bigger company.

In our recent conversation, Linda reminded us about the importance of management, the pros and cons of different cultures, and how one can manage and thrive in each. Below are the top 10 things that we learned from someone who has seen it all.

1. Managing teams allows you to do something bigger than yourself. You’re not just at a company to build products or move the business forward; instead, you’re there to do something bigger than yourself. When you get to a certain level of growth, you’re part of a business that has a product, but you’re no longer just building that product, you’re building teams. You have an opportunity to have a massive impact, not just on the business, but all the individuals within your organization. You can make an impact on their lives, the community around you, and the business that you’re a part of.

2. Unblocking, supporting, and empathizing are three key actions you should take to be a successful manager. Management is less about being really good at something and just passing down those skills. It is easy to be a micromanager, but instead what really helps is service-level leadership where the people under you don’t need you to tell them how to do their job. Instead, they need you to empower them, by unblocking their work, supporting them, and building an ecosystem around them so they can grow.

3. To empower a team, you have to trust them. Part of trusting the team is not getting in their business and asking them for an update every few seconds. You have to work with them, set expectations around what success looks like, and then step back when it comes to the approach. If you start to talk about the how, then you completely undermine any of the empowerment that you’re trying to do.

4. Create a learning culture. You won’t regret it. Linda’s favorite question to ask people when they bring her a solution is to ask them for another solution. When you start to ask questions like that, you challenge people to think outside of the box — and it’s amazing what they come up with! But remember to give space for it. People need time to learn which can be done through courses, coaching, conferences, etc. Whether that is via a “no meeting day” or through hack weeks, it’s important to give teams the space to grow. It’s an investment and an important way of shifting people’s mindset.

5. The key to a successful individual hire is curiosity and growth mindset. As long as you continuously find great people to surround yourself with, you will learn from them and put yourself in a position of growth. You can check capabilities and skill sets through resumes and high-level conversations, which will allow you to ensure that someone meets a minimum bar of being able to do the job. However, curiosity and a growth mindset allows one’s potential to be limitless.

6. Good managers recognize that their success comes from their team being successful. One of the best things a manager can do is hire someone who is better than themselves. You don’t need to be the utmost expert in all functions — hire people that are. Remember that teams should be dynamic, and you should fill the needs of a team — not just individual roles. And, ask for help; a good HR Partner and/or executive coach can be invaluable.

7. Evolution is key. If anything has reminded us of the need to adapt and evolve, it’s COVID-19. For example, what worked in the beginning of quarantine has become stale and we have needed to adjust and re-evaluate the way we approach things. You should apply this to process management as well. When you find that the effort to execute a process suddenly outweighs the value that you get, sit down and rethink how you might change it to solve the same problem.

8. Goal setting is more about alignment than tools or systems. Everyone should be pointing to the same North Star, with the same mission and top level goals, before diving into the execution of it and tools.

9. A company is only as good as the sum of its parts. When you have one functional area that is your strength (for example product or engineering), it is easy for a startup to make that the company’s North Star. However, you need to understand how every different function plays a key role in how you succeed. Being able to build empathy between different teams and understand how each team plays their part is important. Learning how to leverage them effectively and how to build understanding so people can partner will make an extraordinary impact.

10. When joining a new team, observe first — and then act. When you inherit a team, you shouldn’t just wipe it out, and reset. Sit down with the leaders and their direct reports, get to know the organization and the landscape, baseline it, and then figure out a meaningful goal of what they could achieve and a reasonable time period to do it. Hope you found as much value from these learnings as we did! We also gathered a few reading recommendations from Linda:

Books

Articles:

Enjoy, and hope to see you at the next Office Hours on December 16th!


Read in browser »
share on Twitter Like Top 10 Learnings from Startups to a $100M+ ARR General Manager, Linda Tong on Facebook


 

Recent Articles:

Rediscovering the Power of the Command Line
Building a Product-Led Growth Machine: Office Hours with GC Lionetti
It's Supposed to Be Hard. You're Changing the World.
How a Merger of Salesforce and Slack Would Change the SaaS Landscape
The Supercharger Boosting Startupland Fundraising and Exits
Copyright © 2020 *|Tomasz Tunguz|*, All rights reserved.
You signed up to receive Ex Post Facto blog posts by submitting your email on tomtunguz.com

Our mailing address is:
Redpoint Ventures
3000 Sand Hill Rd
Menlo Park, CA 94025

Add us to your address book


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
 

Older messages

Rediscovering the Power of the Command Line

Thursday, December 10, 2020

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. Rediscovering the Power of the Command Line Dec 08, 2020 04:00 pm I remember sitting in the second

Building a Product-Led Growth Machine: Office Hours with GC Lionetti

Tuesday, December 8, 2020

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. Building a Product-Led Growth Machine: Office Hours with GC Lionetti Dec 06, 2020 04:00 pm On

How a Merger of Salesforce and Slack Would Change the SaaS Landscape

Friday, December 4, 2020

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. How a Merger of Salesforce and Slack Would Change the SaaS Landscape Nov 25, 2020 04:00 pm The

It's Supposed to Be Hard. You're Changing the World.

Friday, December 4, 2020

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. It's Supposed to Be Hard. You're Changing the World. Nov 29, 2020 04:00 pm “It's the

The Supercharger Boosting Startupland Fundraising and Exits

Friday, November 20, 2020

If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. The Supercharger Boosting Startupland Fundraising and Exits Nov 19, 2020 04:00 pm Despite the

You Might Also Like

Peppered Kitty and The Penal Guard 💂‍♂️

Tuesday, November 12, 2024

The breed of the non-human͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌

🗞 What's New: HARO/Connectively is shutting down

Tuesday, November 12, 2024

Also: Use AI to beef up your security ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

the wizard of oz.

Tuesday, November 12, 2024

Read time: 53 sec. Today I want to tell you about Cristiano. He was part of our last Starter Story Academy sprint. And during his first two weeks, he was busy designing and tweaking his landing page.

💃 Beyoncé loves her products...here’s how she did it

Tuesday, November 12, 2024

The exact steps to build your beauty brand empire Hey Friend , We just launched our newest course, How to Build a Million Dollar Beauty Brand. In it, for the first time, Alicia Scott—founder of Range

[CEI] Chrome Extension Ideas #166

Tuesday, November 12, 2024

ideas for Amazon, Twitter, Developers, and Students ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Navattic's PLG funnel with Natalie Marcotullio

Tuesday, November 12, 2024

In conversation with Navattic's Head of Growth about their product-led growth (PLG) funnel. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

You have one shot to sell your business 🤞

Tuesday, November 12, 2024

Just One Week to Go Until Exit Strategy Launches! ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

Product manager is an unfair role. So work unfairly.

Tuesday, November 12, 2024

How to thrive in “the great flattening” by redefining work norms ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Growth Newsletter #223

Tuesday, November 12, 2024

It's not "what" but "where" ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

All stock, 6-figure deal

Tuesday, November 12, 2024

Plus, overcome a big barrier to exit planning: owner dependency ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏