How to Be a Great COO: Lessons Learned Leading a Unicorn to Success
Tomasz TunguzVenture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. How to Be a Great COO: Lessons Learned Leading a Unicorn to Success
On Wednesday, February 17th at 9:30 AM PT, Redpoint Office Hours will host Allison Pickens, the former COO of Gainsight and one of Fortune’s Most Powerful Women. Throughout her time there, she scaled the SaaS company from $1M ARR to pre- IPO, along the way, creating the category of customer success software, and paving the way for Gainsight’s $1.1B sale. Today, she advises and invests in companies on these topics and others. Allison is an incredible builder of teams. She’s written extensively on the topic and co-authored a book The Customer Success Economy. In addition to talking about the evolution of customer success, Allison and I will talk about the COO role. COOs have become more common in management teams as ways for founders & CEOs to build the management team to scale a business. In conversations with management teams, the concept of a COO remains murky. In this conversation, we’ll clarify the COO, talking about topics like:
If you’re interested to attend, please register by Wednesday, Feb 10. Please submit questions ahead of time. I’ll weave them into the conversation. As always, we reserve 15 minutes at the end for the audience to ask questions live. Looking forward to the conversation with Allison, and answering your questions on the topics of COOs, Customer Success, and category creation. |
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A Common and Critical Mistake When Forecasting Next Year's Bookings
Monday, February 1, 2021
Tomasz Tunguz Venture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. A Common and Critical Mistake When Forecasting Next
The Five Flavors of ARR - New Definition, Same Great Multiple
Friday, January 29, 2021
Tomasz Tunguz Venture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. The Five Flavors of ARR - New Definition, Same
The Secret to Keeping Your Software Running and Keeping Customers Happy
Wednesday, January 27, 2021
Tomasz Tunguz Venture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. The Secret to Keeping Your Software Running and
Information as Surprise - Harness Claude Shannon's Key Idea
Monday, January 25, 2021
Tomasz Tunguz Venture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. Information as Surprise - Harness Claude
Internal Comms - Why it Matters More than Ever & How to Succeed
Friday, January 22, 2021
Tomasz Tunguz Venture Capitalist at Redpoint If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here. Internal Communication - Why it Matters More than
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