Build an effective help desk by following these 6 steps

Hiring Kit: Help Desk Support; Resource and data recovery policy
   

Build an effective help desk by following these 6 steps

March 19, 2021

6 steps for building an effective help desk

Developing and maintaining a team of motivated and effective technical support professionals is challenging, but the rewards can prove significant. This article from TechRepublic Premium relays six steps organizations can adopt to gain an advantage with its own help desk.

Additional resources

Hiring Kit: Help Desk Support

Telephone interview cheat sheet: Support technician

Resource and data recovery policy

Service level agreement (SLA) policy

Office relocation checklist

Securing Linux policy

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