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The history: Launched by Blake Hall and Matthew Thompson in 2010, ID.me started out as TroopSwap, a service verifying fellow Armed Forces veterans, for discounts at participating businesses — a twist on a classic affiliate marketing approach. Over time, the Harvard Business School classmates realized their log-in process was more valuable than that niche. Rebranded as ID.me, the company expanded to students and teachers, as well as beyond affiliate discounts to verification for government portals and private sites. Think army veterans logging in to check their benefits across different portals, or guests at the MGM Grand casino checking in digitally to skip the in-person line. Businesses pay per user much like they do for tools like Twilio.
The pitch: ID.me claims to be used by 22 states since August 2020, with 19 using ID.me to verify users for unemployment benefits. Combining document scanning, video verification and other checks, ID.me verified more than one million people remotely in January, Hall says, and is now on pace to add one million users per 13 days (it has 39 million overall). 38% of Californian adults are on the platform now through its work with the DMV there; ID.me’s also thwarted 1.2 million fraudulent claims, its CEO says.
The round: With annual recurring revenue of $65 million or so, net revenue retention of 154% and a massive contract with the Department of the Treasury — Hall says it’s $398 million over five years — set to go live in a few months, investors poured $100 million into ID.me’s Series C at a $1.5 billion valuation. Viking Global Investors led, with Counterpoint Global, a Morgan Stanley unit, PSP Growth, Lead Edge Capital, CapitalG, WndrCo, Willoughby Capital, BoxGroup, and Moonshots Capital participating.
The spin: Penny Pritzker, the former U.S. secretary of commerce and billionaire member of the Pritzker family who invested through her firm PSP Growth, argues that consumers’ digital identities are safer with ID.me. “It empowers an individual to take control of their data and have it be portable and trusted,” she says. Or as Hall, who claims his video tools can help those otherwise rejected for claims get verified, puts it: “Portable logins aren’t trusted, and trusted logins aren’t portable.” Still, ID.me’s far from the only player in this space, its government connections and feel-good veteran story aside. Don’t be surprised to see more large funding rounds look to hold serve with Hall’s McLean, Virginia-based firm.
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