360Learning - CLO Symposium Session Invite

Hi there, ️

We are speaking at the upcoming CLO Symposium event on How Mitsubishi Achieved 99% Customer Satisfaction While Reducing Costs by 65%!

Every year, Mitsubishi Electric installs and maintains 600,000 heat pumps and air conditioning units around the world. To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but the COVID-19 lockdown made it even harder.

For Mitsubishi, meeting this challenge meant finding a new way to scale its training, capture expert knowledge, and stay flexible despite the shift to remote work. The company also needed a way to quickly create courses, ensure quality content and track training completions.

Tune in on Oct 6th at 11:45 am CT to uncover how Mitsubishi Electric used Collaborative Learning to deliver flexible online training.

Hear from Lance Hitchins, head of training at Mitsubishi Electric, and Lina Garcia, customer success partner at 360Learning, as they discuss how Mitsubishi Electric:
  • Trained 2,500 customer engineers in just one year
  • Achieved a 99 percent customer training satisfaction rate
  • Reduced course costs by 65 percent
  • Turned its 12-month training waiting list into a 30-day wait
  • Lowered its training carbon footprint
Screenshot 2021-09-08 at 12.39.36 PM.png

Hope to see you there!

Mary


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