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Oct. 19 - Is Best Buy's turnaround at risk? | Belk debuts apparel brand

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Daily Dive

Oct.​ 19,​ 2021 | Today's news and insights for retail leaders
 
 
 
 
 
 
 
 

Note from the editor

 
Best Buy's turnaround from the past decade has been featured in numerous business publications, including this one. The former CEO who led it, Hubert Joly, called the transformation "human centric," by which he meant it took the frontline into account and eschewed the painful staff cuts that come with so many efforts to right retail ships.

This year Best Buy, under CEO Corie Barry, one of the architects of the retailer's turnaround, laid off thousands of full-time employees. Current and former staff Retail Dive spoke with said knowledgeable people were let go and morale has fallen since the cuts. At the same time, the retailer's "blue shirts" have more tasks than ever to manage as Best Buy comes fully around to the omnichannel era.

Some at the company feel squeezed, and see their stores and customer service suffering along with them. We took a look at Best Buy's stores from the point of view of those who have worked on the front line.

This story ran Monday in Retail Dive's weekly operations newsletter. You can subscribe to it here if you'd like it in your inbox every week.

Ben Unglesbee
Senior Reporter, Retail Dive
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Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The newsletters and website cover topics such as brick-and-mortar, retail technology, e-commerce, marketing, payment technology, store operations, omnichannel, and more.

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