[eBook] Modernize your contact center through augmentation

Deliver the total retail customer engagement experience with twilio

Hi Reader,

Many retailers today continue to run on legacy, first-generation product and servicing platforms never designed with our digital age in mind. With cloud-enabled contact center capabilities, companies can move at their own pace, building upon their existing infrastructure providing greater flexibility to adapt communications capabilities as business needs and customer preferences change.

In this ebook, you’ll learn why augmentation is the strategy to modernize a contact center and how to create greater customer loyalty.

Want to reach 122,000+ retail executives with your own message? Get the media kit or contact us directly at advertising@industrydive.com.

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