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9/29/2021 3:54:27 AM
Great products feel effortless
This week on Inside Intercom Hey there, Around six months ago our Senior Director of Product Management Brian Donohue finally took the plunge and sank a lot of cash into a second vacuum cleaner – a
10/20/2021 3:54:27 AM
A career ladder worth climbing
This week on Inside Intercom Hey there, It's no secret that the “Great Resignation” has taken over the tech world, causing one of the biggest reshuffling of talent the industry has ever seen.
10/27/2021 3:54:26 AM
Keeping your promises to customers – this week on Inside Intercom
A guaranteed good read. Hey there, When you distill it down, delivering a great customer experience is about keeping your promises. Is your product or service doing the thing you said it was going to
4/6/2022 3:54:27 AM
Our Survey says it’s time to Switch things up
Meet the features defining next-gen customer engagement Hey there, What does the future of next-generation customer engagement look like? A few weeks ago, we shared what it means to us: it's
4/27/2022 3:54:27 AM
The function of design is letting design function
Focus on the problem and find the right design to solve it Hey there, As Steve Jobs once said, “design is not just what it looks like and feels like. Design is how it works.” At Intercom, we use simple
5/11/2022 3:54:26 AM
Our secrets for building product
Shhh... Hey there, All software companies have a unique way that they approach building products and services. So how do we do it at Intercom? We build our product on a foundation of principles, not
5/25/2022 3:54:26 AM
Google took the cookies from the cookie jar
First-party data, second to none CX Hey there, Google is going cookie-less from 2023, making third-party data a thing of the past. But what does that mean for your business and how can you shift focus
6/22/2022 3:54:34 AM
Being out and bringing people in
Striking the right balance for Pride 2022 Hey there, Happy Pride month! Every year, Pride is an opportunity to both celebrate the achievements, contributions, and progress of the LGBTQI+ community –
6/29/2022 3:54:33 AM
You've got a text message in your inbox
Tap tap tap, send Hey there, For those of us old enough to remember the classic era of pre-smartphone mobiles, SMS has always had a certain nostalgic appeal. Writing concise messages under the 160-
7/6/2022 3:54:28 AM
How do you ask the right question?
Is this a good one? How about this one? Hey there, When you receive a survey from a company, how likely are you to respond? Maybe you had a great experience – or, eek, a terrible one – and you want to
7/27/2022 3:54:55 AM
Just in: Customer engagement insights from Harvard Business Review Analytic Services
Effective customer engagement is officially business critical Hey there, As competition continues to heat up in the market, businesses of all sizes are quickly catching on to the value of personal,
8/12/2022 3:15:05 AM
To design fidelity and beyond!
Unlocking limitless user insights Hey there, User testing is critical for developing great products. But there's a key component that many businesses don't consider until it's too late. The
8/24/2022 3:54:31 AM
Why great customer support is the key to retention
4 simple ways to reduce churn with support. Hey there, We know that retention is crucial to business success. This is particularly true in uncertain times, when it's more important than ever to
9/21/2022 3:54:28 AM
Say it with feeling
How emojis are transforming business messaging Hey there, In the 1990s, Shigetaka Kurita, a designer at Japan's main mobile carrier, kicked off one of the most innovative language developments we
10/26/2022 3:54:30 AM
Building a resilient management style
Leading and supporting a modern team Inside-Intercom-Banner-202210.png Hey there, Being a manager doesn't come with an instruction manual – even after years of practice, sometimes it still feels
11/23/2022 3:54:31 AM
Innovating from the inside
Disruption is coming, are you ready? Hey there, The great business professor Clay Christensen defined so much of how we understand disruption. His book The Innovator's Dilemma identified the
12/21/2022 3:14:27 AM
ChatGPT is redefining intelligence
Will AI chat be bigger than the internet? Hey there, When OpenAI released ChatGPT to the world a few weeks ago, the reception was almost as striking as the AI chatbot itself – for once, both the
1/4/2023 3:54:34 AM
New year, new heights of customer satisfaction
Live chat, venture capital, and our 2022 content highlights Hey there, Even the best tools only perform well if they're used in the right way. Live chat is one of the most powerful ways to upgrade
12/7/2022 3:54:27 AM
To sell or not to sell?
Exploring life after acquisition Hey there, The acquisition process is a little more complicated than just handing over the keys and enjoying the rewards of your work. Founders can spend months, or
11/10/2022 11:54:43 AM
Laying solid foundations for long-term growth
What great companies are made of Hey there, In order for humans to grow and thrive to the best of our ability, we need a solid, secure foundation. The same is true for companies – as your business