Creator Economy - How to Listen Well to Build Trust
How to Listen Well to Build TrustWhy listening is critical for building long-lasting relationships at home and at workDear subscribers, Today, I want to share a guide on how to be a great listener. I’ve been a terrible listener for most of my life. Instead of listening, I would often think of my response, interrupt the speaker, or tune out entirely. I’ve since learned that:
After all, we’re drawn to people who show genuine interest in our lives instead of those who prefer to talk about themselves all the time. Here are 5 steps that I’ve found helpful to follow to become a better listener:
1. Get in the right mindsetYou cannot listen well if you’re not in the right mindset:
Of course, the above is easier said then done. I’ve found the following tactics useful to get into the right mindset:
2. Listen to understand, not to respondActive listening is “active” because it takes real work. Focus your attention on not just the speaker’s words but also their emotions and body language. Apply the 7-38-55 rule from psychologist Albert Mehrabian:
If you the speaker’s words, tone, and body language feel inconsistent, use step 3 to uncover their real thoughts. 3. Mirror what you just heardMirroring simply means repeating what you just heard. It’s a powerful tool that might feel strange initially, but is proven by multiple studies to work. You can mirror in two ways:
Mirroring works because it makes the speaker feel heard and keeps the conversation focused. Here’s a great video on mirroring from Chris Voss, an ex-FBI hostage negotiator. 4. Label emotionsLabeling means acknowledging the speaker’s feelings to build empathy. To label, use phrases like:
Labeling a negative emotion disarms it (e.g., "It sounds like you're frustrated with...") and labeling a positive emotion reinforces it (e.g., "It seems like you really care about..."). If the other person has a lot of grievances about you, you can take labeling to the next level by doing an accusation audit. Simply say the other person’s main issues out loud in a genuine way. The other person might even come to your defense if you seem too hard on yourself. 5. Follow upFollowing up after a conversation is just as critical as making someone feel heard during it. To follow up:
Most people don’t follow up so doing the above goes a long way. To recap, here’s how you can become a great listener:
If you want more tips, I recommend you check out two books that inspired this post:
I also invite you to share your own experiences and challenges in the comments below. Here’s to all of us becoming as patient as AI when it comes to listening :) If you enjoyed this post, there are two other ways I might be able to help:
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