Morning Brew - ☕ Technical difficulties

Best Buy and the continuing electronics slump.
November 27, 2023

Retail Brew

Rokt

You know what today is, so let us return to 2005, when the New York Times introduced readers to “the latest holiday shopping season buzz phrase, Cyber Monday.” If you recall, home internet tended to be excruciatingly slow back then, so “otherwise productive working Americans,” the Times explained at the time, “fresh off a Thanksgiving weekend of window shopping, were returning to high-speed Internet connections at work on Monday and buying what they liked.”

In today’s edition:

—Alex Vuocolo, Katishi Maake, Alyssa Meyers

STORES

Electronics floor

Best Buy Bruce Bennett/Getty Images

Best Buy last week lowered its annual sales forecast in anticipation of weak holiday demand. Based on third-quarter and November sales, the company is forecasting a comparable sales decline of 6.0%–7.5% for the entire fiscal year, up from its previous estimate of a 4.5%–6% decline.

“In the more recent macro environment, consumer demand has been even more uneven and difficult to predict,” Best Buy CEO Corie Barry said in a news release. “Based on the sales trends in Q3 and so far in November, we believe it is prudent to lower our annual revenue outlook.”

Low tech: While Best Buy isn’t alone in anticipating a lackluster fourth quarter, it is dealing with the added pressure of a multi-year slump in the product category that remains its bread and butter: consumer electronics.

Keep reading here.—AV

     

PRESENTED BY ROKT

You can’t spell retail without AI

Rokt

Let’s be real: Crushing the retail game has never been more challenging. Between shifting global consumer trends and constantly evolving expectations among younger consumers, keeping your biz front and center is tough.

That’s why Rokt put together their new report, AI and the rise of relevancy: Shifting expectations of the modern shopper. Backed by data gathered from The Harris Poll survey commissioned by Rokt, this report will help you become the talk of the town—and stay that way.

Want more deets? It’s got tons of info on topics like:

  • capturing the possibilities of AI shopping
  • navigating the paradox of choice
  • nurturing long-lasting brand relationships
  • personalizing shopping experiences

Keep your brand in the spotlight.

OPERATIONS

Earn it

Black Friday calendar Francis Scialabba

Today is Cyber Monday, aka the Super Bowl for many retailers. Other than shopping and “All I Want For Christmas Is You” inevitably entering the Billboard Top 10, there’s other stuff going on this week:

In auctions: French womenswear brand Kookaï will likely get a new owner on Wednesday after a court in Paris issues a ruling on its sale. It went under receivership earlier this year. So far, seven prospective buyers have placed bids on the company, and two of them have offered to buy all of Kookaï’s assets.

In earnings: Dollar Tree reports its earnings on Wednesday and last quarter the company beat Wall Street’s expectations but its share price dropped 13% after it reported its Q2 earnings in August, and CEO Rick Dreiling explained earlier this year that customers were focusing on food and essentials.

Keep reading here.—KM

     

MARKETING

Big time

Shaq holding mini cans of Pepsi Pepsi

Pepsi’s latest campaign is for all the short kings out there, even though it stars Shaquille O’Neal.

As part of an ongoing 125th anniversary celebration, the soft-drink brand is taking a look back at some of the most significant moments in its history. That includes partnerships with big celebrities, and Shaq, “quite literally,” is one of the biggest, CMO Todd Kaplan told Marketing Brew.

The product Shaq is promoting now, though, is anything but.

Keep reading here on Marketing Brew.—AM

     

TOGETHER WITH ROKT

Rokt

Relevance never goes out of style. Today’s shoppers have a lotta options—so many that it’s nearly impossible to capture their attention. Luckily for you, Rokt’s new report can help. Loaded with data gathered from The Harris Poll commissioned by Rokt, the report offers insights into how leveraging AI can boost your biz. Read it.

SWAPPING SKUS

Today’s top retail reads.

Stoplifting: Why Best Buy’s strategy for reducing shoplifting is hiring more employees to work in its stores. (CNN)

X-odus: As more retailers pull ads from X, the social media network is expected to lose up to $75 million in ad revenue by the end of the year. (the New York Times)

Investment on return: Retailers have been rolling back free return policies, but do they dare during the holiday shopping season? (Marketplace)

Shopper soiree: Wanna turn your brand into the life of the party? Use Rokt’s new report (backed by data gathered from The Harris Poll commissioned by Rokt, btw) to meet shoppers where they want. Read it.*

*A message from our sponsor.

HOT TOPIC

At the mall, it’s where band tees are the only tees. In Retail Brew, it’s where we invite readers to weigh in on a trending retail topic.

The largest pub company in the UK, The Stonegate Group, has said it will introduce surge pricing in its pubs, meaning that during the busiest times, it will charge about 25 cents more a pint to cover the cost of extra staff.

You tell us: Do you think charging more for drinks during a bar’s busiest times is a good strategy? Cast your vote here.

Circling back: Last time, we told you about how Dior had introduced perfume for babies, Bonne Étoile, that costs $230. We asked if you had a newborn and someone gave you a $230 baby fragrance for a gift—with a gift receipt—what would you do?

No less than 91.3% of you said you’d exchange the fragrance for something else, while just 7.1% of you said you’d keep the baby fragrance and use it on your baby, and 1.6% didn’t know or weren’t sure.

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