SmartBrief on Leadership - SmartBrief on Leadership Special Report

SR Introduction | Bring golf's wisdom from the course to the C-suite | Leadership lessons from a former golf team captain

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June 14, 2024

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Introduction

(Keyur Khamar/Getty Images)

Professional golfers and their fans are converging on Pinehurst, N.C., this week for the U.S. Open men's golf championship. Golf may seem to be a low-tech game, but technology has been enhancing the game in everything from smart equipment to apps that help golfers improve their games and fans to keep up with the tournament.

Golf also holds many lessons in leadership, such as the resilience needed to face inevitable setbacks, the ability to focus on goals and objectives amidst distractions, making decisions with limited information and working with a team to achieve success.

In this special report, we focus on how leadership, like golf, requires a single-minded pursuit of excellence.

Elevating the USGA's digital experience game

Deloitte and the USGA collaborated to drive the transformation of its digital ecosystem by streamlining the mobile experience into a single, unified championship app. See how we've helped the USGA elevate the fan experience with the USGA App built by Deloitte.

Leading in the C-suite

Bring golf's wisdom from the course to the C-suite

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Author and podcast host David Novak shares five leadership lessons inspired by golf, including Jack Nicklaus' belief that preparation is critical, Larry Fitzgerald's dedication to continuous improvement, as well as the ability to build relationships and recover from setbacks. "Your ability to manage your mentality in situations when you need to bounce back is a huge piece of your success, both on the course and at work," Novak writes.

Full Story: How Leaders Lead (4/7)

Leadership lessons from a former golf team captain

Golfer and writer Carly Frost highlights Suzann Pettersen's leadership in the Solheim Cup as an example of effective team captaincy in golf, as Pettersen displayed vital traits such as good organization, communication, decision-making and the ability to remain calm under pressure. "To earn the respect from your team players you need to be consistent in the way you lead your team," Frost writes.

Full Story: Golf Monthly (5/13)

Making it work when your boss is a micromanager

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A micromanaging boss may be giving you headaches, but they're also giving you opportunities to become a better employee and a better leader, leadership expert Marlene Chism writes. "I'm making a bold suggestion: Employees, initiate a difficult conversation with your boss!" Chism says, explaining five ways to do so -- and noting that Dr. Phil says, "You can't change what you don't acknowledge."

Full Story: SmartBrief/Leadership (6/3)

	Working with the USGA to define its vision With new leadership and incredible growth in golf, the USGA recognized the need for a refreshed strategic outlook to address the growth, golfer preferences, and key areas of importance. As a trusted advisor, Deloitte facilitated the USGA's strategic journey, helping to articulate its purpose. See how.

Technology

AI reshapes the golf industry with innovative solutions

The golf industry is undergoing a significant transformation due to AI using such tools as virtual reality and augmented reality to enhance player experiences by offering lifelike simulations and real-time swing analysis. Course management is being optimized through predictive analytics and drone technology, improving turf health and operational efficiency, and chatbots are being used to personalize and improve customer service.

Full Story: LinkedIn (2/22)

AI's impact on golf: Better training, performance

AI is reshaping golf by enhancing training, player performance and fan engagement, writes UC Irvine professor Neil Sahota. Tools like TrackMan and Arccos Caddie provide insights used by top golfers such as Bryson DeChambeau and Rory McIlroy, and wearable technology and AI-powered analytics improve physical conditioning, while platforms like Rapsodo offer high-level coaching to amateurs.

Full Story: Forbes (tiered subscription model) (1/29)

Why employers should accelerate generative AI training

Employers should start training employees in the use of generative AI as soon as they start their jobs and follow up by monitoring how the employees apply the technology, says Deloitte Chief Learning Officer Anthony Stephan, who points out Deloitte determines which new skills people will need and focuses AI training on outcomes. "It's becoming increasingly difficult for universities and academic institutions to keep up with this pace of change in upskilling people," Stephan says.

Full Story: WorkLife (5/22)

Research

Three-quarters of companies to adapt skills to AI

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Deloitte AI Institute's latest report reveals that about three-quarters of companies plan to refine hiring and employee strategies in the next two years, focusing on upskilling and reskilling employees to adapt to AI advancements. The report, based on a global survey of nearly 2,000 director- to C-suite-level respondents, indicates that 39% of organizations plan to increase the number of employees to support AI initiatives, while 38% will keep it unchanged.

Full Story: Forbes (tiered subscription model) (6/3)

Data helps companies deliver on sustainability goals

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According to a Deloitte survey, 69% of consumers want companies to invest in sustainability, but experts say a lack of transparency can hinder these efforts. "High-quality data is essential for devising effective strategies to set realistic goals and more importantly, deliver on them," writes Jon Bernstein, vice president of product management at Motus.

Full Story: Supply & Demand Chain Executive magazine (free registration) (5/21)

How over-reliance on AI might change workplace dynamics

Workplace leaders increasingly fear that AI might "pose a risk to the human experience," writes Amelia Dunlop of Deloitte Digital. In this commentary, Dunlop covers four areas of potential conflict, including how over-reliance on AI might hamper "the accuracy, thoroughness, and diversity of thought needed for high-quality work."

Full Story: Forbes (tiered subscription model) (5/28)

Executive Q&A

Bill Ford: The best leaders have these 3 qualities

Ford (Allison Shelley/Getty Images)

The best leaders "have a very strong set of values and live those values," are genuine and can admit their mistakes and learn from them, says Bill Ford, the executive chair of Ford Motor Company and a great-grandson of the automaker's founder, Henry Ford. "I still see a lot of people in important positions who portray themselves as infallible. Well, that's not possible, and I think that really stops you from learning," Ford says.

Full Story: TIME (tiered subscription model) (6/9)

How McMillon's leadership style keeps Walmart growing

McMillon (Ethan Miller/Getty Images)

Walmart CEO Doug McMillon has been leading changes to the company's culture by giving team members more freedom to innovate, making pay more competitive for frontline workers and attracting more tech talent and executives. McMillon has also been instrumental in growing the retailer's ecommerce revenue by leveraging its 4,600 stores as fulfillment hubs, all of which has helped the retailer keep its spot at the top of the Fortune 500's list of the biggest US companies.

Full Story: Fortune (tiered subscription model) (6/4)