Retail Brew - ☕️ Let's get phygital?

NYFW is here, and it's mostly online.
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Morning Brew September 14, 2020

Retail Brew

Listrak

Good afternoon. I’ll take joy wherever I can find it lately: Bookshop orders that arrive early, Zoom ballet classes, autumnal beverages from you-know-where.

Today, Altuzarra’s latest campaign that cast the designer’s daughter, cousin, mother, and grandmother as models is my happy place. What’s something that made you smile over the weekend?

In today’s edition:

  • Mixed format fashion week 
  • A new sales holiday
  • Retail and voting, the sequel 

Halie LeSavage

FASHION

Must the Fashion Shows Go On?

Models walk out of a runway on an iPhone

Francis Scialabba

Designer brands have stopped trying to make “phygital” happen. But they haven’t given up on fashion month yet. 

In New York…NYFW is running through Thursday, but the calendar’s leaner than previous years. 60 brands will showcase their definitions of “wearable” this week in mostly digital presentations, down from February’s 177. 

  • MIA: Heavy hitters including Tory Burch, Oscar de la Renta, and Marc Jacobs.
  • Presenting IRL: the Lowe’s project runway crew and a few others.

In Europe...the big three (London, Milan, and Paris) are treating socially distanced show policies like a charcuterie board to pick and choose from. Younger brands will broadcast online, but many traditional brands are holding some variation of a live show with an audience.

Across borders...TikTok is hosting its own fashion month programming for brands that don’t mind their runways becoming meme material. It’ll be a mix of short form runway videos and brand interviews; Alice + Olivia and Puma made exclusive merch for their TikTok tie-ins. 

Collection inflection 

NYFW and its global counterparts are more than trend arbiters: They support industries spanning retail, textiles, event planning, and tourism, to name a few. 

  • Usually, fashion month-related spending generates significant revenue for the host cities. NYFW, for example, raked in $900 million annually, by past estimates
  • Small brands rely on fashion month placements to connect with wholesale buyers; bigger brands rely on fashion month to keep existing accounts.

Ideally, hybrid digital and IRL programming will open these historically exclusive events up to more customers. Online-only showings also eliminate the millions brands once spent on custom runways—which they need to pay their employees while sales are soft, designer Tom Ford said. 

But hours of back-to-back digital presentations might feel less like an immersive event and more like an extended video conference. That’s what happened at early digital experiments in Copenhagen and London this summer without live audiences to drum up attention. 

Bottom line: What digital presentations lack in people watching, they make up for in accessibility. But we won’t know how effective an online-only fashion month will be until we tally up the video views and distribution deals after.

        

E-COMM

No Single Singles' Day

Holiday sales on a decorated computer

Francis Scialabba

Retailers are DIY-ing a holiday discount event in October, per Bloomberg. Welcome to online shopping, where the holidays are made up and the date doesn’t matter.

Happy 10.10 Day. It’s an October 10 U.S. shopping event meant to mirror 11.11, aka November 11’s Singles’ Day, in China.  

  • More than two dozen major retailers are reportedly participating—but haven’t revealed their involvement or the scope of their discounts yet.
  • Shopkick, a rewards app, will host a sale hub for partner brands during the event. 

By adding a (presumably) large sales event in October, retailers hope to swerve supply chain disruptions during their busiest season. 

  • In a typical year, retailers are overwhelmed in the lead-up to Christmas. 
  • Between pandemic shipping delays and product shortages, they now anticipate an even bigger December bottleneck. 

Even if 10.10 can attract shoppers, it’ll need decades to match Singles’ Day’s scope. The latter topped $38 billion in 2019. 

Zoom out: Retailers that haven’t shared their 10.10 pledge will roll out holiday deals earlier than ever. Home Depot will start holiday discounts on November 8; Amazon’s Prime Day is reportedly scheduled for October 26.

        

SPONSORED BY LISTRAK

1,000+ Retailers Walk Into a Bar

Listrak

And they all have one thing in common. They’re growing their revenue and digital marketing channels with Listrak. (Sorry if you were expecting a joke.)

Listrak is the digital marketing automation platform trusted by 1,000+ leading brands, and now they’re sharing their methodology, insights, and experience with retailers.

In fact, if we were explaining what Listrak can do over a drink, we would tell you their Retail Revenue Gap Index exposes the secret sauce behind leading retailers—like 7 For All Mankind, Vineyard Vines, and Spiritual GangsterTheir approach helps retailers identify missed opportunities to drive revenue, plus customer engagement and loyalty

Listrak gives you a long-term, strategic partnership with retail marketing experts, which will help your brand stand out no matter how crowded the cocktail bar retail landscape is.

Download the Retail Revenue Gap Index today.

TRENDS

Vote by Retail

American Eagle voting t-shirts raising funds for Headcount

American Eagle

With 50 days until the U.S. election, brands are prioritizing civic engagement over social engagement. In addition to giving employees time off to vote, retailers are backing new Election Day efforts, including...

Powered polls. Tory Burch, Old Navy, Target, and Warby Parker will compensate employees who serve as poll workers on Election Day. All four brands said incentivizing employees to volunteer will decrease the likelihood of poll sites shutting down due to worker shortages.

Benefit merch. Following the lead of too many brands to count, American Eagle and little sister brand Aerie are selling tees benefitting the voter turnout nonprofit HeadCount. Brands hope Instagrammable shirts can encourage one of the least civically engaged demos to vote: Voter turnout in the 2016 election was lowest among 18–29 year-olds, per United States Elections Project data.   

Why it matters: Outspoken brands like Patagonia and Levi’s dominated Election Day tie-ins in past years. With more brands letting their civics flags fly in 2020, political programming could become retailers’ norm during future elections.

        

WHAT ELSE IS BREWING

  • Walmart struck up a second drone delivery partnership, with Zipline.
  • Town Sports filed for Chapter 11 bankruptcy. 
  • Amazon will hire another 100,000 employees across the U.S. and Canada.
  • J.Jill narrowly avoided filing for bankruptcy. 
  • Peloton is considering adding a rental option.
  • Kroger more than doubled online sales in Q2.

SPONSORED BY SQUARE

Square

Get your holiday retail plan squared away. According to Square, 66% of shoppers plan to increase their holiday spending this year. Holy cow! And with online sales having jumped 20% since March, it’s safe to say there could be a flurry of cash in your retail snowglobe this winter. Get shakin’ today with Square’s guide to online selling.

HOT TOPIC

At the mall, it’s where I bought one too many Twilight shirts in 2008. In Retail Brew, it’s where I outline a recent retail debate—and readers can chime in.

Today’s topic: Bloomberg Opinion writer Ben Schott recently tore down the “bland,” a DTC brand archetype anyone who’s ever mixed up Billie and Maude will recognize. Schott writes, “What makes a brand a bland is duality: claiming simultaneously to be unique in product, groundbreaking in purpose, and singular in delivery, while slavishly obeying an identikit formula of business model, look and feel, and tone of voice.” 

Reactions: Most e-comm pros I follow agreed that Schott’s analysis of identical branding strategy was on the money.

My questions: Do you agree that there are too many “blands” on the market? How can retailers develop a profile that’s more brand than bland? Hit reply to share your thoughts.

SWAPPING SKUS

Store in a bubble

Francis Scialabba

Fresh perspectives on widespread retail practices, right this way. 

  • A new way to think about stores: They’re not just distribution channels, but media channels. And closing them may not be the path to profitability for all. (Forbes)
  • Womenswear brand Misha Nonoo adopted a made-to-order model before the pandemic sent inventory stockpiles skyward. Here’s the case for every brand to follow suit. (Fast Company)

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Written by @halie_lesavage

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