Kickstarting customer acquisition is hard! Here's a simple framework to help you get started
It's never been easier to start a company. During the last 20 years, the time and cost of starting a business decreased substantially worldwide. But it's a double-edged sword: more competition, more choices, more channels, more noise… In this context, customer acquisition is arguably more challenging than ever. If you’re a startup founder currently facing this challenge, you maybe feel:
If you feel that way, I hope this post can help you and bring some clarity. Common pitfalls to avoidIn my experience, here are the main pitfalls you should try to avoid:
The sweet spot is to find customer acquisition initiatives at the intersection: Where to start?Well, it depends! :) When founders ask me this question, I tell them to forget about the lengthy process of personas, funnels, and marketing mix and draw this simple 2x2 matrix instead:
Why? If we simplify, there are only two types of potential customers for your product:
And there are only two ways to get in touch with them:
How to use this framework?Here are some prompts and examples to help you fill in the matrix: Quadrant 1
Example of initiatives: partnerships with affiliates, requests for article updates, joining and participating in an active community, listing your company on review sites…. Quadrant 2
Example of initiatives: landing pages for SEO, FAQ, guides and blog posts, user-generated content (forums, community…), reviews, and comparison pages… Tips: I wrote earlier about SEO for early-stage startups and comparison marketing. Quadrant 3
Example of initiatives: native advertising and PR, guest content, influencer marketing, strategic partnerships… Quadrant 4
Example of initiatives: content hubs, interviews, ambassador program, collabs, integrations, product directory, marketplace… Notes
Tools that can help for market researchIf you’re looking for some data and fresh ideas, I can recommend these tools:
Wrapping it upIf you felt paralyzed, overwhelmed, or lost about getting started with customer acquisition, I hope this post brought some inspiration and clarity to your journey. Whether you use this framework or not, here are some key steps to keep in mind:
If you found this framework valuable and would like to try it for a brainstorming session with your team you can get my template for free. Just let me know if you need help. Have fun baking! Thank you for reading, @Erwan 👋 Illustrations by Gustav Bodin If you liked this post from Erwan Derlyn, why not share it? |
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