Product Habits - How to play the long game

 Hiten's Pick 

Playing Long-Term Games in Business

Hustle Fund's General Partner Elizabeth Yin nailed it on the head with this tweet thread about why it's important to play long-term games in the business world. Ultimately, it comes down to respecting people's time, resources, and humanity. It's about helping people feel as good as possible about their interactions with you, even if you're giving difficult news or saying no to an ask. Remember to build your relationships now with the long-term in mind—people will remember it for a long time to come

 Business 

Playing the Long Game in Venture Capital

Speaking of playing the long game, Mark Suster just wrote this thought-provoking read about playing the long game in venture capital. His main point: Not selling early can have profound effects on returns. If you believe in the long-term viability of your business and can make the cash flow work, you won't regret holding off on a sale. Every investor should read this.  

The Human's Handbook to Computers That Think

It's hard to have a holistic conversation about tech these days without talking about AI. So much progress has been made, but AI is still far from perfectly mimicking general intelligence. I was fascinated by this timeline of the full arc of AI development over the past 70 years. Here are 14 industries that AI could reshape in the future. Which one do you think would benefit most? 

 Product 

Building Products at Stripe

Stripe is one of the most valuable startups in the United States, having recently raised a round in March at a stunning $95 billion valuation. How does such a successful company think about building products? Michael Siliski, Stripe's Business Lead for Payment Experiences & Platforms, breaks down what the company's product culture is like, how new products are shaped, and how design plays a role in it all. Check out the full conversation here.

Uber's Crazy YOLO App Rewrite

Back in 2016, Uber decided to rewrite their entire app, with over 1M lines of code per platform and more than 200 iOS and Android engineers working on the project. The team's goal was to re-imagine the entire app—complete with new UX, workflows, screens, and behind-the-scenes architecture and language. One of the team members who had a front-row seat describes what the lead-up to the craziest launch of his career was like

 Marketing & Sales 

Visual Hierarchy: A 2021 Optimization Guide for Marketers

Most marketers don't have a pre-planned strategy for visual hierarchy, but it's important enough to consider. If you know how to signal messaging dominance, it can meaningfully impact landing page performance. If you want to optimize your most important landing pages beyond CTA buttons, read this guide

How To Get Started With Agile Marketing

If this past year taught the tech world anything, it's that companies are rewarded for figuring out customers' changing needs and delivering them rapidly. But the ability to respond quickly can only happen if a team is able to handle abrupt change. Adopting an agile marketing approach now will help your team work faster down the road. Check out this tactical roadmap for implementing this strategic approach

 Growth 
How the Pandemic Has Changed Customer Support Forever

Businesses in just about every industry had to pivot to digital-first ways of working and supporting customers over the past year. The channels we use to communicate—and how they've impacted relationship development—have changed what people need and expect from customer support. This is a good read about how things are starting to shift

How To Calculate and Implement Value-Based Pricing

Value-based pricing is becoming a beloved model in the SaaS world. While traditional pricing is based on production costs and the standard competitive markup, going the value-based path is about figuring out the maximum cost customers would be willing to pay for your product or service based on the perceived value. I found the specific examples of value-based pricing in this article to be illuminating. 

 Management 
Lessons From Scaling Teams at Credit Karma and Lyft

I thought this was an interesting refocus on the term "managing up." When I hear the phrase, I think about someone trying to influence their boss or other company leaders to get more project buy-in and support. But I like this definition of managing up better: The ability to drive and maintain alignment among your goals, your manager's goals, and ultimately the organization's goals. If you want to become better at managing up, read these great lessons from the leaders who have done it well at Credit Karma, Lyft, and Apartment List. 

The 6 Patterns of Uncommonly Successful Teams

Gigi Levy-Weiss, a General Partner at seed-stage venture firm NFX, was an early investor in two companies: Similarweb (founded in 2007) and Global-e (founded in 2013). By sheer coincidence, they both recently went public on the same day. The two companies are in different industries, with different business models and go-to-market strategies. But Gigi used this serendipitous double-IPO to reflect on some of the shared patterns that have led both companies to uncommon success

 Insight of the Week 
Life Is Like a Video Game. Which One Are You Playing?

Julie Zhuo crushed it with this video game metaphor. It'll make you think about the "game" you're playing in your career and the questions you should ask yourself as early on as possible to make sure you're playing the right game for you. What game are you playing?


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Older messages

Document search is doomed for the SaaS graveyard

Tuesday, May 25, 2021

We were absolutely convinced that finding documents across cloud apps was the best problem for us to solve. We had done tons of customer research... We were absolutely convinced that finding documents

Is your product good enough?

Monday, May 24, 2021

It's not enough to have a product that is better than the competition. It has to motivate people to change their behavior. Hiten's Pick Saying the Difficult Things It's easy to say you'

The story of our pivot

Tuesday, May 18, 2021

Marie (my co-founder) and I were in San Francisco at the office of a 50-person startup to meet with the CEO who was using our document search product. Marie (my co-founder) and I were in San Francisco

Lessons from the inventor of Amazon Prime

Monday, May 17, 2021

Bing Gordon shares the lessons he learned in the process of starting Amazon Prime and serving on the company's board for 15 years. Hiten's Pick Prioritize the Highest Order Bit This is one of

Why I’ve been so quiet

Tuesday, May 11, 2021

As you may know, my startup FYI has been focused on helping people find documents across cloud apps. Turns out it's a dead end. Getting adoption... As you may know, my startup FYI has been focused

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