Friday, March 18, 2022

TOP STORY

COVID-19 expanded the role of the contact center beyond customer support to building customer relationships. For this reason, companies are increasingly investing in this channel to retain contact center agents. 

Keep reading to learn about key trends, strategies, and technology larger companies are now implementing to engage and retain contact center agents. 

A. Rome
B. Milan
C. Venice
D. Naples

Click here to find the answer! 

A new methodology has emerged in the form of database virtualization (DBV). It claims to break vendor lock-in on data warehouse technology. However, how applicable is it and how can IT leaders evaluate the technology? Here are five things to know about DBV.

In this eSpeaks, we hear from Derek Manky, chief security strategist and VP of global intelligence at FortiGuard Labs, on an annual threat report that provides insight into major trends and challenges in security.

MLOps

Training Data

AIOps

Statistical Data Analysis

Computer

Machine Code

FIND YOUR PERFECT

Reporting Tools

& Software

We're the experts who also bring you:

This is a marketing email from Technology Advice, 3343 Perimeter Hill Dr., Suite 100, Nashville, TN 37211, USA. To ensure email delivery, add newsletters@nl.technologyadvice.com to your address book, contacts, or safe sender list. Please do not reply to this message. To contact us, please click here.

Privacy Policy |  Unsubscribe | CCPA Opt-Out