Data shows new consumer expectations for ecommerce

The 2021-2022 Pitney Bowes Order Experience Index is here
view as webpage
Pitney Bowes
With the holidays quickly approaching, Pitney Bowes is offering free access to more than a year’s worth of consumer surveys and industry benchmarks in our Order Experience Report. The report reveals best practices for each step of an ecommerce order – from checkout to unboxing.

 
The report features:
Reliable, data-informed insights from weekly surveys of 2,000+ consumers
Survey data of online retailers’ ecommerce logistics challenges and priorities
Consumer behavior trends and expectations
Areas of focus for retailers, including some hidden gems which could have a big impact on operations and consumer satisfaction this holiday
 
 
After two years of uncertainty, get data-backed insights on consumers expectations for order, delivery, unboxing and returns to power your business for success in 2022 and beyond.
 
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