Reactive to Proactive: Evolving Your Social Customer Care

Hi there,

What does social customer care mean to you? 

If you’re thinking of traditional customer service, just on a new channel, then I want to challenge you to shift your perspective.

A holistic approach to customer care goes beyond reactively responding to your audience and instead proactively exceeds their needs. So what does this look like on social media and why is it critical to the longevity of your business?

Customer expectations are higher than ever before. Join us on Thursday, October 6th, at 1 p.m. CT (2 p.m. ET, 11 a.m. PT) as we discuss:

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What differentiates customer care from customer service and why your brand should prioritize developing a holistic social customer care strategy

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Ideas on how to level up your social customer care strategy to foster an emotional connection with your customers and build brand loyalty

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How Sprout's global partnership with Salesforce and its latest integration with Salesforce Service Cloud enables a more 360 degree view of your customers to deliver exceptional care

Your Speakers: