💭 Predictive Personalization: Anticipate Customers’ Needs and Wants

💭 Predictive Personalization: Anticipate Customers’ Needs and Wants | XS’ Issue #40

By Esat from Experience Stack • Issue #40 • View online

What Is Predictive Personalization

One of the latest trends in personalization is predictive personalization.

Predictive personalization uses data and analytics to anticipate what a customer wants or needs and then provides them with relevant content or product recommendations before they know they need it.

Predictive personalization can be used in a variety of ways. For example, it can be used to recommend products or services that a customer is likely to be interested in. It can also provide customer support before a problem arises or offer discounts and promotions at the right time.

Why Is Predictive Personalization Important

Predictive personalization is important because it allows companies to anticipate the needs and wants of their customers. By understanding a customer’s purchase history and preferences, businesses can make recommendations for products, services, or content that are likely to be of interest.

This type of personalized approach can build customer loyalty and increase sales.

In a competitive marketplace, predictive personalization can give a company an edge over its rivals. Customers are more likely to do business with a company that understands their individual needs and can provide relevant recommendations. For this reason, predictive personalization is becoming increasingly important for businesses that want to remain competitive.

Despite its advantages, predictive personalization is not without its challenges. One of the main challenges is data privacy. Customers are increasingly concerned about how their data is used and shared.

As a result, companies must be very transparent about how they use customer data and give customers the option to opt out of predictive personalization.

How Does Predictive Personalization Work

Predictive personalization is a data-driven approach to delivering personalized content and recommendations to users. By analyzing past user behavior, predictive personalization can provide accurate predictions about what a user is likely to want or need in the future.

This information can then be used to deliver targeted content and recommendations that are tailored to the individual user.

Rounding Up the Stack

Each and every week, hundreds of blog posts, guides, and playbooks are written, tens of podcast episodes are recorded, and tens of videos and webinars are produced in the digital experience space.

These are the most exciting content from last week that caught our attention, and we enjoyed reading, listening, and watching:

Blog Posts

The Relationship Between Experimentation and Personalization for Customer Experience Optimization

To sum up, experimentation and personalization are both important tools for customer experience optimization. Experimentation helps you identify what works and what doesn’t, while personalization allows you to tailor each visitor’s experience:

The Relationship Between Experimentation and Personalization for Customer Experience Optimization

ninetailed.io • Share

The Past, Present, and Future of Semantic Search

In this post, you’ll learn semantic search and some of the major technologies in which it is used to deepen query processing:

The Past, Present, and Future of Semantic Search

www.algolia.com • Share

How to Evaluate Alignment for Data Team Managers

Managers of data teams add value through alignment. Learn the essential criteria for evaluating the success of data team managers:

How to Evaluate Alignment for Data Team Managers

www.fivetran.com • Share

6 Data Collection Tactics for Marketing in the Cookieless Future

When customers are more involved in the process, your marketing automation program will benefit from better data:

6 Data Collection Tactics for Marketing in the Cookieless Future

martech.org • Share

Online Shopping Habits Are Changing: Here’s What You Need to Know

With inflation and the looming recession, how can brands and retailers sustain growth:

Online Shopping Habits Are Changing: Here’s What You Need to Know

www.cmswire.com • Share

Podcast Episodes

Where JAMstack Meets MACH - The MACH Alliance Podcast

In this podcast, MACH Alliance Board members Chris Bach (Co-Founder of Netlify) and Gordana Vuckovic (Chief Revenue Officer at Vue Storefront) discuss how JAMstack best practice can help you maximize the benefits of composable:

The MACH Alliance Podcast

The Age of The Connected Customer - Lessons for Tomorrow

This episode discusses the various tools companies utilize every day, using data to understand your customer’s needs, and how companies can reconnect back with their customers:

Lessons for Tomorrow

Videos and Webinars

Digital Transformation Is About People, Not Just Technology

Dow has been in operation for 123 years. While leading the company’s digital transformation, Melanie Kalmar, Corporate VP, CIO, and Chief Digital Officer at Dow, realized that it was less about technology and more about how customers and employees interact:

Digital Transformation Is About People, Not Just Technology

Guides, Case Studies, and Reports

Findings from the Jamstack Community Survey 2022

Jamstack Community Survey Results 2022

jamstack.org • Share

Upcoming Events and Webinars

Why Knowledge Management Is Critical to Business Resiliency

How organizations are future-proofing business by harnessing company and employee knowledge:

WEBINAR: Why Knowledge Management Is Critical to Business Resiliency

www-cmswire.simplermedia.com • Share

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That’s it from our side.

Hope you’ll enjoy the content presented above.

Please let us know if you have any questions, comments, or feedback. Don’t hesitate to reach out to us by replying to one of the emails or emailing directly to me via esat@experiencestack.co

And, if you think your friends or colleagues might enjoy reading this newsletter, feel free to forward it to them 🤗

Till next time 😉

Esat