GrowthHackingIdea - Ha-ha :) they know how to stand out

Today's hack
Ha-ha :) these folks know how to stand out from the crowd and prove their customer support is the best...

You know that customer support is one of the most important pieces of your long-term success.
But how do you stand out from the crowd and prove you provide a level of service people didn’t even know existed?

Here's what Nextiva did...
When their customers ask anything (via social networks, email, website, etc), they record a YouTube video answering them personally.

Ha? :)
How would you feel if you received that kind of video? :)
Would you want to be one of the 68% of customers who quit because a company didn't care about them? ;)

They can then use those videos as proof of how much they care about their customers.

A week ago I was choosing a hosting provider for my new blog.
I was choosing between #1 and #4 in the list of best of the best.
I was ready to go with #1. But I've chosen #4.
Why?
I asked both companies a question.
The level of support of #4 amazed me :).

Source: www.marketingsherpa.com


Cheers,
Charlie Patel ;)

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