GrowthHackingIdea - 14% response rate (template inside)
When customers leave, it hurts...
And you can't do anything about it.
But Alex from Groove managed to turn churned customers into a source of great insights.
These insights helped him:
+ Uncover some bugs that active customers weren’t telling them about.
+ Discover hang-ups in their UX that they didn’t catch.
+ See workflow inefficiencies for use cases that they had never considered.
As a result - they were able to fix those issues and prevent existing customers from churning.
Here's the exact email Alex sent to his churned customers...
that resulted in a 14% response rate:
Subject: What could we have done better?
Body:
Hey First Name,
I noticed that you didn't upgrade your Groove account. I completely understand that Groove isn't the best fit for everyone, and there are no hard feelings on my end :)
But if you're willing to answer, I have a quick question: what could we have done better to keep you as a customer?
Just hit "reply" and let me know.
Thanks!
Source: www.groovehq.com
Cheers,
Charlie Patel ;)
Your friend wants to get access to our invite-only community of growth hackers from companies like Uber, Google, Microsoft, TechStars, Disney, Adobe, Coca-Cola, Amazon, etc.? Here's your personal invitation link for him/her: http://e.growthhackingidea.com/?ref=2145324&a4=1&a5=9
Unsubscribe | GrowthHackingIdea / StartupGrowth.com | 1460 Broadway New York, NY 10036
Older messages
When A/B testing is not an option (UX)
Tuesday, February 14, 2023
Today's hack When A/B testing is not an option (how to improve UX)... A/B testing is not always an option. For example, when you create a new design, new user experience, new flow, you need to find
0 to $170M in 3 years by a solo-founder
Monday, February 13, 2023
Today's hack [Study] How a solo founder managed to make $170 million in 3 years... You probably know Mint, founded by Aaron Patzer in 2006. Usually, startups are founded by a team. This guy founded
Marketing Team Example
Sunday, February 12, 2023
Today's hack When you don`t know where to start while building your marketing team... If you are thinking of creating your marketing team, but don't know where to start... This example by
2x engagement: kill 1 popular design element
Saturday, February 11, 2023
Today's hack When you kill this popular design element, your engagement doubles... Sometimes you add a new awesome, shiny, popular design element and find that your engagement decreases... :( In
Do you pay for people who don`t like to pay?
Friday, February 10, 2023
Today's hack How to not pay for people who have 0% chances of converting into customers? There are a lot of people on the Internet who don't buy online. They prefer to get everything for free.
You Might Also Like
How This "1 PAGE" Website Makes $21,000/Month!
Wednesday, January 15, 2025
I just uncovered a website that is just a single page, and get this...it's making over $21000/month! In my video today, I'm going to reveal this website, how its getting traffic, and how its
$1,654 in DAILY sales 😮 (Beta-Tester results + NEW system)
Wednesday, January 15, 2025
This needs to be seen to be believed View in browser ClickBank Hey there, This coming Sunday, I highly recommend attending this private event because you'll be shown something brand new. Here's
Founder Weekly - Issue 669
Wednesday, January 15, 2025
January 15, 2025 | Read Online Founder Weekly (Issue 669 January 15 2025) In partnership with Where tier-one VCs get their news 📰 Get smarter about venture capital. 5x / week <5 minutes / day 15000
Building AI Agents the Easy way
Wednesday, January 15, 2025
Today's Guide to the Marketing Jungle from Social Media Examiner... Presented by social-media-marketing-world-logo It's National Bagel Day, Reader! Do you like yours sweet, savory, or plain? In
Are you a Chaos Coordinator? It's one of the top gifts on Amazon
Wednesday, January 15, 2025
Trending Products on Amazon This Week For the week of Monday, January 13 to Sunday, January 19 Welcome to this week's edition of the hottest trending keywords and products on Amazon over the last
The Market Is Pushing Asset Prices After Inflation Report — But Should It Be?
Wednesday, January 15, 2025
Listen now (2 mins) | To investors, ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
When Video Matters And When It Shouldn't
Wednesday, January 15, 2025
Humans, it seems, like to be all or nothing on things. It's a Twitter-killer or a Google-killer. Not here's another way to access content or do things. It's all or nothing. And that's
😎Wake up, babe. State of Marketing just dropped.
Wednesday, January 15, 2025
Data and insights from 1.4k marketers globally View in browser hey-Jul-17-2024-03-58-50-7396-PM The webcomic XKCD once estimated that, on average, there are 10000 people hearing about something “
VC climate-tech funding falls for 3rd year
Wednesday, January 15, 2025
PE's comeback hits a speed bump; meet Europe's new crypto unicorn; Macquarie inks $5B data center partnership Read online | Don't want to receive these emails? Manage your subscription. Log
🦅 We're rescheduling Jesse Pujji's masterclass
Wednesday, January 15, 2025
It will be in March ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏