Hot in Enterprise IT/VC - What's 🔥 in Enterprise IT/VC #342
I remain consistent from my end of year forecast that AI is amazing, it’s a technology, and it will be embedded in every application where it makes sense. From my 2023 predictions post - What’s 🔥 #322 on 12/31/22. And here’s Paul Graham from this past week - it’s a 🧵 you should read. So along those lines, we made our first NEW AI investment - in Kustomer 2.0! Yes, it’s not what you think of as an AI company since it’s actually a leader in customer experience and support software. It’s not a LLM or an AI infra startup or a ground zero founder building a new AI app. It’s also our second time investing in Kustomer and co-founders Brad Birnbaum and Jeremy Suriel. The huge difference is that one rarely gets to invest in a company on day one, sell it, and then invest in the spin out which is what is happening here. Here’s my post sharing the original journey from day one to exit. What gets me even more excited is that Kustomer 2.0 is starting with a massive customer base built on a rapidly scaling data platform hosting lots of different data sets which is the perfect platform to infuse with AI. In fact that is just what the team has being doing. Here’s Brad Birnbaum, co-founder and CEO announcing Kustomer spinning out from Meta as an independent company again.
As always, 🙏🏼 for reading and please share with your friends and colleagues! Scaling Startups
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