Announcing 'The State of AI in Customer Service: 2023 Report'
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Key phrases
Older messages
Strategies To Help Your Team Embrace AI
Monday, June 12, 2023
Hear From Customer Service Leaders alt text Hey there, No matter which generational bracket we find ourselves in, we will have experienced a technological leap or two in our time. AI is the latest –
The inside scoop on how we built our AI chatbot
Thursday, May 25, 2023
Our product leaders reveal their top AI advice alt text Hey there, Generative AI is transforming the customer service industry, that much is clear. But as we've discovered when we started building
The wait is over! We're rolling out Fin, our AI bot
Friday, May 12, 2023
Here's how you can successfully add AI support to your team alt text Hey there, If you're working in customer service, you've been hearing the same things for months: AI is coming, it will
When it comes to CX strategy, be a "Change Maker"
Wednesday, April 26, 2023
CX expert Jim Tincher, behavioral economist Melina Palmer, and more. alt text Hey there, We've heard it a thousand times: when you invest in your customer experience, you invest in your
Here’s what customer service professionals are betting on in 2023
Wednesday, April 19, 2023
Check out our Customer Service Quality Benchmark Report alt text Hey there, The customer service industry is transforming before our eyes. Things we took for granted mere months ago are now up in the
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