Inside Intercom

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Why “good enough” isn’t good enough – this week on Inside Intercom

How to provide high-quality support. Hey there, We've witnessed a dramatic shift in the way support teams work – and in customers' expectations of that support. More and more, customers are
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Who’s telling your story? – this week on Inside Intercom

Information is not knowledge. Hey there, With such an influx of information available these days, it can be hard to tell fact from fiction. And since most of us are too busy to verify every single
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Creating sustainable businesses – this week on Inside Intercom

If you want to go far, go together. Hey there, There's a grain of truth in the idea that happy employees lead to satisfied customers and vice versa. Let's be honest: speaking with an
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Unlocking success at scale – this week on Inside Intercom

Personalization powers modern support. Hey there, Personalized support experiences can make a million people feel like “one in a million” when interacting with a business. At Intercom, we're pretty
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Visibility matters – this week on Inside Intercom

You can't be what you can't see. Hey there, Many people have struggled with their work-life balance as our homes have become home offices. Yet, women have been disproportionately affected by
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Changing the conversation – this week on Inside Intercom

...with conversational support. Hey there, “Any news?” feels like a loaded question for the times we're living in, and this last year has driven home our need for meaningful conversation and
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Finding the signal in the noise – this week on Inside Intercom

Data ≠ insight. Hey there, It's clear that customer data is a valuable commodity for businesses. We create trails of data every day – from that cute puppy video you liked to googling the cast of
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Technology is not a strategy – this week on Inside Intercom

But it definitely helps. Hey there, It's easy to get tangled up in technology – have you ever discovered multiple apps on your phone that essentially do the same thing but in ever-so-slightly
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Steal like a designer – this week on Inside Intercom

It's not what you think. Hey there, Creativity is a nebulous landscape, one that has been the subject of discussion for centuries. With so much conceptual and visual input in our daily lives – both
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Clarity over vision – this week on Inside Intercom

Demystifying customer support with data. Hey there, Has anyone ever told you that you should focus on what you can do, not what you can't? In our recent podcast, we spoke with Norman Crowley, CEO
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Before innovation, there’s conversation – this week on Inside Intercom

A little empathy goes a long way. Hey there, We've all experienced the power of a little empathy in our lives – it can help you embrace and learn from different perspectives, or it can simply take
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Action before motivation – this week on Inside Intercom

If you're gonna do it, do it right. Hey there, Motivation is a tricky thing. You'll find that it tends to show up after you've taken action, but rarely before. When you're juggling
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Let’s get conversational - this week on Inside Intercom

The next step in the evolution of communication. Hey there, Good communication is at the heart of great relationships. We all know how enjoyable it is to talk to someone who “gets us.” So it's no
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Onwards and upwards – this week on Inside Intercom

Did you miss us? Of course you did. Hey there, Here's hoping you all enjoyed a well-deserved break, and you're ready for whatever 2021 holds. We think it's going to be a good one, and we
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See ya 2020 – this week on Inside Intercom

The best of Intercom handpicked by our staff. Hey there, Needless to say, it's been a tough year for us all, so this week we're taking a moment to celebrate the wins of 2020, and we hope you do
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How do you deliver value at scale? – this week on Inside Intercom

Solving the equation of customer success. Hey there, Have you ever heard of the idea that if you live your values, everything else will fall into place? It's a wonderfully simple concept, yet
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Defining the metrics that matter – this week on Inside Intercom

You can't improve what you don't measure. Hey there, You'll often find that a positive customer experience is a two-way street; happy teams make happy customers, and vice versa. Think back
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Everybody loves a bargain – this week on Inside Intercom

Why the holiday season is make-or-break for retailers. Hey there, With Black Friday and Cyber Monday essentially merged this year into one long Cyber Week, we saw strained servers replace the
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Why support leaders love automation

This week on Inside Intercom – The automation trends to try now. Hey there, Automation has come a long way since the days of “Hello, <First Name>”. Now, automation is personal, sophisticated, and
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Creating little rituals – this week on Inside Intercom

Exploring the changing face of consumer habits. Hey there, If passing away the hours in your home has led to some unpredictable purchases, you're not alone. Spurred on by the pandemic, many