Inside Intercom

3 : 54

Office life is preparing to make a comeback

The great work-from-home experiment moves on to its next phase. Hey there, For all the extroverts in the world, the long-awaited return to the office feels tantalizingly close. For many of us, the
3 : 54

Changing the conversation around conversational support

It's not just for support teams. Hey there, It's clearer than ever that customers (and businesses) prefer conversational support – but did you know that it can be used to power your entire
9 : 19

Charting your course for growth

The only thing harder than designing and growing a company is designing and growing your career. Hey there, Are you ready to take over the world? As your business grows, you need to start thinking
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Go slow to grow fast

Intercom is OOO Hey there, Scaling a company can be rewarding, but also exhausting. This is especially true after the challenging year (and a half) we've all experienced. Taking frequent breaks is
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Being out while the world is in

Happy Pride month! Hey there, Every year, Pride is a time for the Intercom team to reflect, learn, and celebrate. This June marks the second year of doing things a little differently, and many of us
3 : 54

The return of office work

Are you ready? Hey there, If you're feeling apprehensive about returning to the office, you're not alone. It's been over a year since our homes became home offices, but with ever-increasing
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Our approach to remote onboarding

Fostering connections while apart. Hey there, Starting a new job can be an exciting yet daunting experience, particularly during a pandemic. Along with many other companies, in March of last year, we
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A three-step framework to align your team

Don't rush into a solution. Hey there, Not every problem is created equal, and their solutions shouldn't be either. Some solutions are obvious quick wins for your customers, some require more
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Got a North Star? You need a plan for that.

Successful companies are guided by values. Hey there, Intercom's company mission is to “make internet business personal” – it's a North Star that guides so much of what we do. But, while a
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The irreversible transformation of customer support

Here's what you need to know. Hey there, Customer expectations for fast, personalized support are higher than ever – and businesses need to deliver high-quality, messenger-based support experiences
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New study reveals conversational support is a must-have

The time is now. Hey there, At Intercom, we've witnessed a lot of change in the past year, and a lot of these changes have advanced ideas that we've been speaking about for almost 10 years. The
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Build the ultimate sales tech stack in 2021

Let your customers' needs lead the way Hey there, Scaling your sales organization is no easy feat. There can be a temptation to treat technology as a panacea for any growing pains your team is
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The secret to growth in content marketing – this week on Inside Intercom

Stay strategic but make it fun. Hey there, Blogs, podcasts, ebooks, and videos are the bread and butter of content marketing. But to really stand out from the crowd, marketers need to experiment with
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Creating a culture of innovation – this week on Inside Intercom

Don't just think it, do it. Hey there, Innovation can be a nebulous concept. Every company wants to be innovative, but actually shipping an innovative product is immensely difficult – and as we all
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Scaling support teams with ease – this week on Inside Intercom

Ops, we've done it again. Hey there, Dev ops, People ops, Marketing ops – you're probably familiar with these teams, but have you heard of CS ops, aka customer support operations? Like other
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Why “good enough” isn’t good enough – this week on Inside Intercom

How to provide high-quality support. Hey there, We've witnessed a dramatic shift in the way support teams work – and in customers' expectations of that support. More and more, customers are
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Who’s telling your story? – this week on Inside Intercom

Information is not knowledge. Hey there, With such an influx of information available these days, it can be hard to tell fact from fiction. And since most of us are too busy to verify every single
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Creating sustainable businesses – this week on Inside Intercom

If you want to go far, go together. Hey there, There's a grain of truth in the idea that happy employees lead to satisfied customers and vice versa. Let's be honest: speaking with an
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Unlocking success at scale – this week on Inside Intercom

Personalization powers modern support. Hey there, Personalized support experiences can make a million people feel like “one in a million” when interacting with a business. At Intercom, we're pretty
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Visibility matters – this week on Inside Intercom

You can't be what you can't see. Hey there, Many people have struggled with their work-life balance as our homes have become home offices. Yet, women have been disproportionately affected by