Messages
11/20/2023
2 : 4
The modern ticketing solution your team needs
Say goodbye to ticket backlogs Intercom The modern solution for tickets At Intercom, we've always believed that support should be conversational. So our tickets are designed to keep the
11/1/2023
2 : 4
15 new or evolving metrics for measuring customer service
68% of support leaders are struggling to implement success metrics for costs saved by AI | AI Customer Service Metrics Guide Hi there, We recently learned that 68% of support leaders* are struggling to
10/24/2023
2 : 24
Which AI chatbot is right for your team?
69% of support leaders plan to invest more in AI–like chatbots–in the year ahead | Intercom Hi there, Earlier this year, we surveyed over 1000 customer service professionals and found that 69% plan to
10/19/2023
3 : 10
[Guide] How customer service metrics are evolving in the age of AI
Plus, new metrics to track and tips for leaders | AI Customer Service Metrics Guide Hi there, For the best support teams, rigorous reporting on key metrics is essential. But with AI transforming
9/17/2023
14 : 24
Is AI making customer service more personal?
Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have
9/17/2023
13 : 24
Uncovering the AI opportunities in your business
An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start
9/7/2023
17 : 24
Is AI disrupting your workforce management?
Learn how Intercom is adapting our WFM for AI Mastering workforce management in the age of AI Hey there! Is AI disrupting your team's workforce management? The support landscape is evolving quickly
9/4/2023
23 : 4
Checklist: choosing the right AI bot
The 9 questions you need to ask The AI Bot Buyer's Guide. Download Now → Hi there, When you're dealing with an entirely new form of technology, how do you even begin to find the right tool?
8/30/2023
3 : 54
Get Your Team Excited About AI
How To Bring Your Support Team Along On The AI Journey |The Intercom newsletter Hey there, Many support leaders are ready to embrace AI with open arms. In fact, our recent survey of more than 1000
8/16/2023
3 : 54
Discover The New Customer Service Careers Created By AI
AI Will Open Doors For Customer Service Reps |The Intercom newsletter Hey there, There's been a lot of talk about the future of customer service roles, and whether AI will replace humans, or as we
8/2/2023
3 : 54
The 4 Big Myths About AI In Customer Service
We're cutting through the noise in this week's newsletter |The Intercom newsletter Hey there, Every day, we hear something new about AI – what it is, how it's evolving, how it will impact
7/19/2023
3 : 54
Bombarded By Jargon? Here’s What You Need To Know About AI In Customer Service
Find Out How AI Is Transforming CS alt text Hey there, The AI revolution has come with a whole new language to learn. It seems like the moment we think we're beginning to understand AI and its
7/5/2023
3 : 54
The Results Are In: Here’s How Customers Feel About AI Bots
Intercom's user research reveals changing customer-bot relations alt text Hey there, Let's be honest – chatbots haven't historically made the best impression. They can be clunky and
6/21/2023
3 : 54
Announcing 'The State of AI in Customer Service: 2023 Report'
Trends, opportunities, and actionable advice from 1000+ global support leaders alt text Hey there, If you're in customer service, you'll have heard that AI is transforming the way things are
6/12/2023
3 : 15
Strategies To Help Your Team Embrace AI
Hear From Customer Service Leaders alt text Hey there, No matter which generational bracket we find ourselves in, we will have experienced a technological leap or two in our time. AI is the latest –
5/25/2023
3 : 55
The inside scoop on how we built our AI chatbot
Our product leaders reveal their top AI advice alt text Hey there, Generative AI is transforming the customer service industry, that much is clear. But as we've discovered when we started building
5/12/2023
7 : 35
The wait is over! We're rolling out Fin, our AI bot
Here's how you can successfully add AI support to your team alt text Hey there, If you're working in customer service, you've been hearing the same things for months: AI is coming, it will
4/26/2023
3 : 45
When it comes to CX strategy, be a "Change Maker"
CX expert Jim Tincher, behavioral economist Melina Palmer, and more. alt text Hey there, We've heard it a thousand times: when you invest in your customer experience, you invest in your
4/19/2023
7 : 34
Here’s what customer service professionals are betting on in 2023
Check out our Customer Service Quality Benchmark Report alt text Hey there, The customer service industry is transforming before our eyes. Things we took for granted mere months ago are now up in the
3/29/2023
3 : 54
AI Will Change Customer Service Jobs – For The Better
What Can AI Do For Your Career? alt text Hey there, Alongside the excitement about AI revolutionizing the customer service industry is the very real fear that it might absorb people's jobs. This