Now I Know: The Restaurant of Mistaken Orders

Hope you had a great weekend! -- Dan
 

The Restaurant of Mistaken Orders

When you go to a restaurant and order yourself some food, you expect to get what you ordered. But, alas, sometimes that doesn't happen. We've all been in a situation where something is just wrong -- your salad comes with an ingredient you specifically asked to be omitted, the server forgets to bring that drink you wanted, or the hamburger you wanted comes as a cheeseburger. These are minor errors, sure, but they can be annoying. Most restaurants aren't in the business of annoying their customers, so they try to avoid those types of mistakes.

But if you go to Toyko, you may find a restaurant where mistakes aren't uncommon, or, for that matter, minor. But not only are those errors acceptable, they're celebrated.

Why? Because of Japan's demographics. Let's start with a graph.

Pictured above is something called a "population pyramid." it's a way to visualize the age of a population, with each horizontal line representing (in the case above) everyone of a certain age. If you have a lot of babies being born, the bottom of the graph is the widest area, but as you go toward the top, the pyramid tends to narrow. This happens for two reasons: one, people die, leaving the graph before they reach advanced ages; and two, if you have a lot of people of child-bearing age, they can make a lot of new people, making the bottom of the graph even wider. The chart above, via Wikipedia, shows the world population in 2022, using UN data, and has that pyramidal shape you'd expect.

But Japan's graph doesn't look like that. Japan's population, relative to most of the world, is old. Pictured below (again via Wikipedia, this time using data from the CIA World Factbook) is Japan's population pyramid from 2018, and as you can see, it's not much of a pyramid. In fact, the largest age cohort in the country is the 65-to-69-year-olds, and the number of octogenarians and up easily outpaces the number of newborns and toddlers.
Having an older population poses a lot of problems for Japanese society. For example, and of particular relevance for this story, is dementia. As the Japan Times reported in 2015, "one in five elderly people in Japan will have dementia in 2025," with between 6.75 million and 7.3 million people suffering from the affliction by that time. And as anyone who is living with dementia or who has a loved one who is, the early stages of the condition can be humiliating -- those afflicted are still able to do most of the things they've always done, but they tend to make unusual mistakes that can lead to embarrassment. It's bad enough that the underlying disease may eventually them of their ability to care for themselves; the condition, though, as a way of robbing people of their dignity along the way.

In 2017, a restauranteur named Shiro Oguni decided to try to change that in a creative way: he decided to reduce the stigma around dementia-driven forgetfulness by embracing the mistakes. He created a 12-seat pop-up cafe known as the "Restaurant of Mistaken Orders," where, according to a government press release, "the waiters and waitresses all have some degree of cognitive impairment." Mistakes aren't the goal -- the servers are all trying to bring the right dish to the right customer -- but as you'd expect (and as the name of the cafe makes clear), accidents happen. And that's okay -- it's an opportunity for the diners to help, and everyone to build a better understanding for one another in a celebratory way. The government press release highlights one heartening story as an example: 
One older woman shows her guests to a table and then sits down with them. Another serves a hot coffee with a straw. Yet another older woman struggles to twist a large pepper mill, not entirely sure that the pepper will fall where it’s wanted. Everybody at the table pitches in to help, and with cries of “We did it!” all join in the laughter. However, “The restaurant is not about whether orders are executed incorrectly or not,” notes Oguni. “The important thing is the interaction with people who have dementia.”
The restaurant does some things to help reduce the mistakes; for example, reports the Washington Post, "table numbers were difficult for the elderly to remember, so the staff switched them out for a centerpiece with a single flower, a different color for each table." So you're still more likely to get the dish you ordered than not -- according to Tasting Table, "only 37% of orders at The Restaurant of Mistaken Orders are actually incorrect." While that rate wouldn't be acceptable at most restaurants, it's still a reminder that people with dementia are still, quite often and with the right support, able to manage most of life's questions -- and that's something Oguni and the Japanese government want to make clear. As Oguni writes on the restaurant's website (per Tasting Table), "dementia is not what a person is, but just part of who they are," and it's incumbent on the rest of us to be okay with that -- "the change will not come from them, it must come from society. By cultivating tolerance, almost anything can be solved."

The Restaurant of Mistaken Orders is, according to its customers, doing a great job at moving the needle of tolerance in the right direction -- because despite the mistakes, their customers couldn't be happier. As NPR reported, even though 37% of the orders are delivered wrong, 99% of customers are happy," per the restaurant.


Now I Know is supported by readers like you. Please consider becoming a patron by supporting the project on Patreon. 

Click here to pledge your support. (If you do, in gratitude, you'll have an ad-free Now I Know experience going forward.)

Bonus fact: Japan is also trying to help its elderly population cope with dementia via QR codes.  In 2016, a developer in the city of Iruma (about an hour from Toyko; here's a map), per Bloomberg, "developed one-inch waterproof QR code stickers that can be affixed to a person’s fingernails or toenails. The stickers last about two weeks before deteriorating. The idea is that if a person is disoriented and lost, police can easily obtain their personal information, such as an address and telephone number, by scanning the sticker’s code." The program won an award in 2022 for its innovative solution.

From the Archives: Dementiaville: Another neat idea -- this one in the Netherlands -- to help people with dementia live with dignity. 
Like today's Now I Know? Share it with a friend -- just forward this email along.
And if someone forwarded this to you, consider signing up! Just click here.
Share Share
Tweet Tweet
Forward Forward
Archives · Privacy Policy

Copyright © 2024 Now I Know LLC, All rights reserved.
You opted in, at http://NowIKnow.com via a contest, giveaway, or the like -- or you wouldn't get this email.

Now I Know is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Some images above via Wikipedia.

Now I Know's mailing address is:
Now I Know LLC
P.O. Box 536
Mt. Kisco, NY 10549-9998

Add us to your address book


Want to change how you receive these emails?
You can update your email address or unsubscribe from this list

Email Marketing Powered by Mailchimp

Older messages

Now I Know: Happy New Year!

Friday, January 5, 2024

It's the Now I Know Weekender! View this email in your browser · Missed an issue? Click here! If you're new to Now I Know, you'll notice that today's format is different than the rest

Now I Know: These Pigs Don't Fly, But They Are Flags

Thursday, January 4, 2024

They still oink, though. View this email in your browser · Missed one? Visit the Archives I've known about these for a long time but only now am getting around to writing about them. So the "

Now I Know: Driving Off With the... Driveway?

Wednesday, January 3, 2024

An odd theft with a less-odd explanation View this email in your browser · Missed one? Visit the Archives Happy 2024! -- Dan Driving Off With the... Driveway? Apopka, Florida, is a suburb of Orlando,

Now I Know: The Plane Truth -- Let's Break for the Year!

Friday, December 22, 2023

Merry Christmas and Happy New Year! View this email in your browser · Missed an issue? Click here! If you're new to Now I Know, you'll notice that today's format is different than the rest

Now I Know: Why Would You Name a Snowman "Parson Brown"?

Thursday, December 21, 2023

A Winter Wonderland mystery View this email in your browser · Missed one? Visit the Archives I've had this on my to-do list for years; I usually, unfortunately, remember in January or February.

You Might Also Like

For Authors • Book Promo Subscription  Svc• Set It & Forget It • Tweets & FB Posts •

Tuesday, November 12, 2024

Choose from 4 levels of Monthly & Annual Social Media Plans ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Enable Images BANNER IMAGE Subscribe to a ContentMo Book Promotion Affordable Monthly

🤝 Biz Buyers, This Could Change Your Life

Tuesday, November 12, 2024

PLUS: 1 hard-learned biz buyer lesson, and 1 FREE RESOURCE for you right now Main Street Minute Newsletter Header (4) (1) Biz Buyers, We've been working on something BIG for you. Something BIG for

The $2.56 Trophies

Tuesday, November 12, 2024

And why you can't get one any more. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

🧙‍♂️ FREE Summit Ticket: "Get more Clients from your Content"

Tuesday, November 12, 2024

see you there? ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Holiday Season Tips To Help Your Revenue, Audience, and Productivity

Tuesday, November 12, 2024

End-of-the-year advice so your content business doesn't lag. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

For Authors: Audio Book Promos 🔊 Tweets & FB group posts • 60 Day orders save 15% +

Tuesday, November 12, 2024

Affordable Audio Book Promos ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Enable Images Audiobook Promos for Authors & Publishers CHOOSE

Waiting for Black Friday?

Monday, November 11, 2024

Hi, Just wondering, if you're waiting for Black Friday. Every year I usually do something pretty crazy! Offering deep discounts on certain products. And releasing limited 1-time-use coupon codes.

Turn online shoppers into subscribers 🛍️

Monday, November 11, 2024

4 Proven Tactics to Increase LTV for E-commerce Customers ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Oneteen and Twoteen

Monday, November 11, 2024

Why are they called "eleven" and "twelve"?? ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

🧙‍♂️ Was this the brand’s fault or ours?

Monday, November 11, 2024

They never hired us again ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏