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Plus: The Technology Likely To Play A Role In Our Transition Back To Work

Welcome to the Forbes CIO newsletter. This briefing is designed to help you excel at your role and delivers carefully curated content from top-notch Forbes journalists and our pool of expert contributors. Each week, it will highlight key developments in everything from leading-edge enterprise tech to IT management, business strategy and career development. It’s great to have you on board as part of the Forbes CIO Network community!

Technology & Innovation

Cloud computing: Some companies are still failing to optimize their cloud assets effectively. Tech leaders need a much stronger governance framework to prevent “cloud sprawl” driving up costs and creating inefficiencies.

AI: JPMorgan Chase’s CIO, Lori Beer, has championed a new data platform for the bank that turbocharges AI. Here’s how it’s being used to accelerate model development.

Innovation: Brainstorming new products and services is tougher to do when people can’t get together in person. “Networked Improvement Communities”, one of which helped create the original internet, could prove the answer.

Strategy & Leadership

Strategic communication: The best leaders are adept at recounting stories to amplify the messages they want to get across, but there’s a real art to identifying ones that will resonate the most.

Business planning: In today’s world, there’s less clarity than ever before about how tech investments are likely to play out. Vijay Gurbaxani, the head of University of California, Irvine’s Center for Digital Transformation, argues that in this operating environment CIOs need to start thinking like hackers—the good kind, of course!

Automation: Health insurance giant Humana is deploying robotic process automation to speed up handling of claims, questions about benefit eligibility and other processes.

Talent & Careers

Giving back: Marty Chavez, a former CIO of Goldman Sachs, has joined the board of Paige, a startup in New York City that’s using AI to improve the diagnosis and treatment of cancer patients.

Managing remote teams: Advice and guidance from an experienced IT project manager on how to keep distributed teams aligned and productive.

Performance management: A new study says that, in certain circumstances, tracking employee performance too closely can hinder attempts to foster more collaboration inside companies.

"I have watched a few other companies where they have appointed someone else other than the CIO to be CDO and it seems as though another IT-ish organization starts popping up and seeing some conflict."

Melanie Kalmar

CIO and CDO of Dow