Can Zoom still lose the market to competitors?

Despite the fanfare, Zoom doesn’t have product/market fit.

I’ve got the data to prove it.

So why isn’t user satisfaction higher? Competitors.

Lots of folks give advice to ignore competitors when building your business. I used to do that myself. Now I believe that it’s short-sighted. If competitors move the market forward, you need to close the gap.

Zoom had a huge head start.

But now…

Competitors have closed the gap fast. Not only have they closed the gap, they’re beginning to innovate and push the market past Zoom.

It’s eroding the product/market fit for them. If Zoom isn’t careful, they could lose the whole thing.

Kind of a similar story to what happened to me at KISSmetrics.

I have the data and break down the whole landscape of Zoom alternatives here. It’s the same framework I use to analyze my competitors. Feel free to copy it.

Hiten =)











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