Operational Resilience Playbook Virtual Event For Technology Leaders and Executives

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Join Forbes for a complimentary virtual gathering, the Operational Resilience Playbook, taking place October 21 at 1 p.m. ET, where we will dive into how technology and digital executives are utilizing innovative strategies to protect customers, employees, and stakeholders from all kinds of disasters, including the ongoing pandemic.

Speakers include Chintan Mehta, CIO at Wells Fargo, Will Thompson, SVP, Insights & Strategy at Forbes, Paul Saxton, Global Portfolio Executive at IBM and Felicity March, Security & Resiliency Director at IBM.

What We Will Cover

The New Era of Operational Resilience:

If you thought you had plenty of time to change your IT strategy, think again. As everything goes digital in the wake of Covid-19, companies have had to adapt and find new ways to provide outstanding digital customer experiences. However, even the most artfully crafted infrastructure model will fall apart without the appropriate resilience plan in place. We’ll discuss the importance of a holistic resilience plan for digital business and what that means for companies in 2020 and beyond.

Operational Resilience in Action:

Resilience is more important than ever for businesses as they seek new ways to engage with their customers and to implement innovative new business models. But what does the resilience playbook for a digital business look like? In this session, we’ll go beyond simple disaster recovery, risk management and data protection approaches to present a new guide to help businesses thrive in the face of a crisis.

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Latest CIO Network News

Mega service outages: This week, Microsoft Teams and Office 365 went down for a number of hours, leaving companies scrambling to find out what happened. It’s the latest in a series of significant outages this summer, including one in June that took out text messaging and voice calls, and another in August that disrupted global internet traffic.

Palm recognition tech: Amazon has announced it is planning to license the palm recognition technology it’s been developing to let people check in and pay at its automated stores. The tech could come in handy for other retailers, sports arenas and perhaps even transport systems looking for contactless identity and payment systems.

Customer experience: The pandemic has altered the way customers think and behave, in some cases quite dramatically. This post looks at 25 trends that have emerged since Covid-19 began spreading—and how companies are creating new products and services in response to them.

Strategic planning: Physical retreats are out because of the pandemic, but with a new—and hopefully better—year just a few months away, it could be a good time to hold a virtual gathering instead. Here are some insightful tips on how to make such meetings a success.

CIO moves: Uber has gained a CTO but lost a CIO. The transportation giant has hired Sukumar Rathnam from Amazon as its new top tech leader, while Shobana Ahluwalia has left it to join fitness giant Peloton as CIO. Elsewhere, Kevin Vasconi, who turned Domino’s Pizza into a huge digital success story, is retiring and CTO Kelly Garcia is stepping up to lead tech at the company.

Career legacies: Are you mindful about creating a legacy in your role that will last long after you have moved on to another position? If you are, that’s great, but you may still want to read this helpful framework for thinking through the issue; if you aren’t, it’s definitely time to read it.