Product Habits - Be your own product manager

 Hiten's Pick 

Be Your Own Product Manager

When you're building a company early on, you typically start with very little help to work on both the big picture and the execution details. You'll be a far more effective founder if you have a system in place to manage your time and bridge the gap between your vision and your to-do list. One of the most important things you can do is radically prioritize, focusing on the highest-value areas and either delegating or releasing the rest. In essence, you need to become your own product manager. Here's how. 

 Business 

Types of Entrepreneurs

This is a thought-provoking piece that will probably change how you think about entrepreneurs. Jonathan Gheller suggests there are three primary archetypes in entrepreneurs: artisans, business people, and politicians. "These are the core motivations or predispositions that drive entrepreneurs to start companies," Gheller says. 

  • The artisan attends to details and respects the creative process
  • The business person wants to access power through money and fame
  • The politician wants to change how people relate to each other and the world around them
No entrepreneur is just one of these archetypes, but there is usually one that dominates. Which one is it for you?

Lessons Learned From Vinod Khosla

Kristina Simmons was Chief of Staff to Vinod Khosla and an investor at Khosla Ventures for almost four years. She shares some of the most valuable lessons she learned during her time at the VC firm. This was a fun one to read. A few that resonated most with me: The people you hire are more important than the plans you make, and you won't make progress if you don't have a belief system. Check out Kristina's list of invaluable lessons

 Product 

The Spectrum of Synchronousness

It's rare I go a day without hearing or reading the words "synchronous" or "asynchronous." This article was written with the engineer in mind, but it applies to every remote worker. The main thesis in this read is that modes of communication are rarely purely asynchronous or synchronous—they live somewhere in between. In order to fully embrace remote working, we have to "shift right," choosing to communicate in ways that enable an equal level of contribution from everyone, regardless of where they are located in the world. How can you shift right?

How To Put Faith in UX Design

Scott Berkun makes an interesting point: Founders' goals, as explained to investors, are to generate profits, growth, and value for shareholders. "How society, the environment, customers, and employees fare is often secondary. They may make things that improve the quality of life, but they are not generally altruistic." It's easy to attribute this exploitation to UX design, but it's much bigger than that. Given this reality, there are only three reasonable choices designers can make

 Marketing & Sales 

How To Measure Marketing ROI

Measuring the value of marketing used to be a black hole. Now, marketers are expected to understand and improve their business impact. It's not the easiest thing to do because building a multi-touch attribution model is an imperfect process. But it's worth trying, and a good place to start is this simple process for measuring marketing ROI

Building a Multi-Channel Content Marketing Plan

It is increasingly difficult to capture people's attention with content marketing. One of the best strategies is to be on multiple different platforms, but it requires time and effort to repurpose content for each one. What works on a tweet thread is different from what works in a blog post, YouTube video, or Instagram image. This is a detailed read about how to recycle content in a way that is genuinely helpful to your current and future audience. 

 Growth 
Your Entire Company Should Talk With Customers Weekly

I'm a big fan of helping everyone in an organization engage with customers regularly. This is particularly important for team members in non-customer-facing roles. Virtually every team at a company tracks quantitative data of some sort, but only a few teams have the opportunity to pair it with direct qualitative customer feedback. This is a lightweight process you can implement to help everyone engage with customers regularly. I'm confident implementing this practice will help scale any business

Price Optimization in SaaS: Customer Retention

This is one of the questions every company eventually asks: "If we raise the price of our product, will customers leave?" This article explores the relationship between price changes and customer retention. One of the points I found most interesting is that churn in and of itself isn't a sufficient way to measure retention. Instead, you should measure this.

 Management 
Creating Great Choices

Much has been written about how to make better decisions. The process is usually the same—you start with a number of choices, weigh the pros and cons of each, explore any available data, and vote for a favorite option. It seems like a perfectly reasonable decision-making process, but too often, results in a watered-down solution that doesn't fully address the problem or needed solution. This is a better decision-making approach.

Hiring Executives and Bad Advice

Most founders wait to hire executives when they have enough scale to support them. But if you want to avoid a sudden, ongoing meltdown as you scale, you have to hire executives before things break. It's also important to avoid bad pre-product-market fit advice if you're a post PMF company. Remember that the moment you have PMF, you become a two-product company: (1) what you sell to companies and (2) your company itself. If you're an early-stage founder, this is a must-read

 Insight of the Week 
The Most Important Startup Lesson

Austen Allred tweeted something short and sweet this week: "The worst thing you can do to a startup is distract it from what's most important." Whether you're a founder or a funder, everything comes down to this simple piece of advice. Be crystal clear about and focused on what matters most. The rest will sort itself out in due time. 


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