Unlocking success at scale – this week on Inside Intercom

Hey there,

Personalized support experiences can make a million people feel like “one in a million” when interacting with a business.

At Intercom, we’re pretty open about the fact that we’re obsessed with what success looks like for our customers. It’s why we use conversational support. This blended approach combines proactive, self-serve, and invaluable human support so customers know they’re valued, even if you can’t immediately resolve their queries.

Additionally, this flexible framework creates a positive ripple effect: self-serve options empower customers to resolve their own queries, which in turn frees up your support team to work their magic on more valuable, complex problems – like handling sensitive issues for valuable clients or collaborating with your product team to make your support more efficient.

We recently spoke with Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, and it’s clear that flexibility and personalization are paramount to their customer experience. “Our support team is the most adaptable, empathetic group that I’ve been a part of," he says. "Support is truly at the heart and soul of our business, and our main focus is to provide a world-class customer service experience.”

Make ‘em feel special,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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